Epicon is a fast-paced and growing Australian IT company. We are incredibly proud of who we are, what we've achieved and the services we offer to our clients. But even more than that, we are incredibly proud of our culture. We are a great bunch of passionate people who support each other, work hard and have fun doing it.
And now, you can join our team... We have up to ten (10) vacancies within our 'entry level program. In our program, you initially receive 12 weeks of dedicated training and gain certifications in ITIL, Splunk, ServiceNow and other applications dependent on which awesome team you will work in! So, if you are passionate about starting your career after graduation, have few years experience but want to establish a long term career or are an IT Geek from birth, then read on.
Our teams are currently successfully working from home and we maintain a strong digital cloud-based work regime that means we are totally productive in this working environment.
WHAT WILL YOU DO?
After your training, you will join a team that delivers higher-level monitoring, resolution and development technical solutions that meet the client requirements and in line with our service level agreements. You receive and handle requests for support, provide first-line investigation, diagnosis and resolution. You will maintain accurate records of user requests, contact details and outcomes using our cloud-based programs. You may conduct health checks, data monitoring and the identification of and escalation of issues. You may create, control and evaluate moderately-complex content for internal and external collaboration. You may develop, documents and implement changes based on requests for change and apply change control procedures. You will carry out agreed applications maintenance tasks and identify and report issues and risks associated with your work. The best thing about these roles is the variety of work that you will perform on a daily basis.
WHAT DO YOU NEED TO KNOW?
What is essential is that you have graduated / worked in IT in an entry or junior level role or have IT learning / study. It is great if you have a working knowledge of ITIL and AGILE methodologies. You need to be committed to developing new skills and gaining certifications in applications such as SPLUNK, ServiceNow and Atlassian. Epicon believes that all employees need to be developed and we will commit to this this if you commit to us! Lastly, a sense of humour will always be appreciated, as will a love of hawaiian shirts. You must be an Australian citizen as many of our clients will require you to gain a security clearance. At the Epicon Group, we start with yes and build from there!
HOW TO APPLY
If you think you have everything we're looking for and more and want a long term career with a fun group of committed and professional people, we'd love to hear from you. More information about what we do is on our website www.epicon.com.au. Please submit your current CV and covering letter outlining what you feel you can bring to the Epicon Group and how you meet the requirements of this position.
Applications close: 09 June 2021. Interviews and technical testing may commence prior to this date. Women are strongly encouraged to apply as we have many family friendly practices.