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Retail Store Manager and Customer Relations Manager
QLD - South East Queensland
Specialties
Management
All Rounder
Customer Service
Team Leader
Store Manager
Customer Relations
Marketing & Communications
Office Administration
Stock Controller
Visual Merchandiser
Retail Sales

I am a motivated, positive team leader with a bunch of creativity and 5+ years of experience in retail management.

Summary

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Career

iVehicle Solutions - Customer Relations Manager
Retail & Wholesale - Management & Business Support
VIC, Australia
Specialties
Management
All Rounder
Customer Relations
Marketing & Communications
Office Administration
Responsibilities
  • Managing and coaching the customer service team, handling customer escalations, building relationships with the businesses partners, completing marketing projects to improve sales and promote the business, data input and report building, processing of accident and insurance claims, decision making.
Achievements
  • Awarded with several bonuses throughout my time working there due to decreasing customer complaints and non complying customers
  • After 6 months of being with the company I was offered a promotion for achieving noticeable results.
Bonds Camberwell - Assistant Store manager
Retail & Wholesale - Management & Business Support
VIC, Australia
Specialties
Customer Service
Stock Controller
Management
Visual Merchandiser
Visual Merchandising Manager
Responsibilities
  • Assisting the store manager with managing a team of 10 with a focus on Store presentation, performance and ensuring customer satisfaction. Coaching excellent customer service and Visual merchandising skills to drive sales. Team development. Visual merchandising to a high standard, replenishing stock and processing of deliveries. Performing stock takes and ensuring loss prevention and health and safety policies and procedures are adhered to. Ensuring KPI’s are met. Report building.
Achievements
  • Negotiated with state Visual Merchandising managers to introduce new mannequins and an additional store window display which greatly improved our stores presentation and I was commended by our national manager on my Visual Merchandising skills and initiative.
  • Using positivity, I created a fun and encouraging working environment and while also coaching team members to deliver exceptional customer service our team qualified for several store bonuses.
Payless Shoes - Store Manager
Retail & Wholesale - Sales, Marketing, PR & Advertising
VIC, Australia
Specialties
Store Manager
Visual Merchandiser
Retail Sales
Team Development
Responsibilities
  • Managing a team of 16 in the companies highest performing store in Australia. Overlooking all store operations with a priority on ensuring satisfaction in every customers overall shopping experience. Recruiting of new staff and team development. Organising of rosters and office administration, Ensuring KPI’s are met and managing store budgets/financials. Training staff to perform daily tasks from visual merchandising to high standards, replenishing stock and processing deliveries efficiently.
Achievements
  • Exceeded monthly targets by more than 10% every month whilst working here and was the highest performing store for the company in Australia
Cotton On Group - Store Manager
Retail & Wholesale - Management & Business Support
VIC, Australia
Specialties
Store Manager
Team Development
Visual Merchandising
Enhancing Store Performance
Responsibilities
  • Mentoring and leading a team to reach and exceed KPI’s in a high turnover store. Ensuring sales, operations and customer service objectives were achieved and maintained through coaching and team development. Regular stock takes and implementing loss prevention policies and procedures to reduce shrinkage. Training the team to be able to successfully action visual merchandising, stock related and report building tasks.
Achievements
  • Hand picked out of the state’s Store Managers to join our Visual Merchandiser to assist with her several store visits, gain experience and develop a wider understanding of Visual Merchandising and the day to day role.
  • Increased daily averages by more than 50% for customer mailing lists over a 4 month period by training my team and setting goals.

Education and Qualifications

Year Qualifications Level Institution
2011 NCEA Level 2 -Year 12 High School Diploma St Kevins College No
2009 NCEA Level 1 -Year 11 High School Diploma St Kevins College, Oamaru, NZ No

Achievements Summary

Certificate in Fashion Design NCEA Level 4. Workplace first aid certificate. Completed NCEA Level 1 & 2 (years 11 & 12) Responsible service of alcohol Certificate