Operations Analyst

For over 20 years, iSelect has been helping Australians make smarter financial and lifestyle decisions. Proudly owned by Auto & General, we’re a powerhouse group that includes Compare the Market and Budget Direct.

In late 2024, iSelect and Compare the Market joined forces to create a leading aggregation business, helping millions of Australians compare and purchase essential services such as health insurance, energy, home loans, car insurance, and more. We make the complex simple, empowering customers to make confident choices, fast.

The Role You’ll Play:

We’re on the lookout for an Operations Analyst who thrives on solving problems and improving performance. In this key role, you’ll provide both operational and technical support for our fast-paced Contact Centre, ensuring everything runs smoothly behind the scenes. As the main point of contact for Sales Managers and their teams, you’ll oversee the Telephony system (Genesys) and ensure all systems operate efficiently.

You won’t just maintain processes- you’ll drive performance, provide actionable insights, and play a key part in improving both sales and customer service.

If you thrive in a fast-paced environment, enjoy solving complex problems, and have a keen eye for data, this is the role for you!

What You’ll Need to Succeed:

•  Proven experience as an Operations Analyst or in a similar role within a corporate environment.
• Exceptional analytical and problem-solving skills, with the ability to identify trends and drive improvements.
• Proficiency in MS Office (Access, Excel, Word, Outlook). Familiarity with SQL is preferred but not required.
• A solid understanding of both inbound and outbound call centre operations.
• Basic KPIs and call Centre metrics understanding
• Experience with telephony systems such as Genesys is a plus.
• Strong organisational and time management skills, with the ability to juggle multiple priorities.

The Perks of Working with Us:

At iSelect, we believe in rewarding our people with benefits that help you thrive both personally and professionally:

• Flexible Work Arrangements – Enjoy the option to work from home one day a week or take advantage of a 9-day fortnight.
• Professional Development – Access LinkedIn Learning, our in-house Learning Academy, and leadership programs to support your career growth.
• Recharge Leave – Additional paid time off, in addition to your 20 days of annual leave, for when you need a break.
• Modern Office Location – Work in our open-plan office at Collins Square, Melbourne, conveniently located near public transport and retail options.
• Referral Bonus – Earn an extra $3,000 for recommending talented individuals to join our team.
• Salary Packaging – Take advantage of benefits like novated leasing to maximise your earnings.
• Paid Parental Leave – Comprehensive support for both primary and secondary caregivers, plus a Return-to-Work Bonus.
• Income Protection Insurance – Offering financial security if you’re unable to work due to illness or injury.
• Employee Assistance Program – Free access to support services such as career coaching and psychological counselling.
• Rewards Platform – Enjoy discounts and cashback at hundreds of retailers

 Why Join Us?

At iSelect, you will drive meaningful change, and help our teams deliver outstanding results. With ample opportunities for growth, innovation, and personal development, you’ll thrive in a supportive and dynamic environment. Your contributions will directly impact the customer experience, and you’ll have the freedom and support to lead transformative initiatives from day one.

What’s Next?

• We appreciate the time and effort you’ve put into your application and will be in touch soon.
• We offer flexible interview times, either via MS Teams or face-to-face.
• Want to learn more? Feel free to contact our friendly Recruitment Team at careers@iselect.com.au.
• Please note: All applicants must have full working rights and successfully complete background checks, including police checks.

Diversity & Inclusion at iSelect

At iSelect, we value diversity and are committed to creating an inclusive workplace where everyone is treated with fairness and respect. We encourage candidates from all backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and individuals with disabilities.

If you require additional support during the application or interview process due to a disability, please contact us at careers@iselect.com.au.