Case Study

How Serco saved $4 million with LiveHire and SAP SuccessFactors

Company Background

Serco is a global leader in providing public services to governments, operating in over 20 countries, and employing a workforce of more than 50,000 people.

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Key results

$4 million in cost savings

$4 million in cost savings

18 min average SMS candidate response time

18 min average SMS candidate response time

70,000 candidates in Talent Community, 9 months after go-live

70,000 candidates in Talent Community, 9 months after go-live

Candidates from Talent Community convert at nearly 4x rate of job boards

Candidates from Talent Community convert at nearly 4x rate of job boards

Productivity nearly x2 better per specialist recruiter & nearly x3 per volume recruiter

Productivity nearly x2 better per specialist recruiter & nearly x3 per volume recruiter

Conversion of candidates from application to hire up on average 20%

Conversion of candidates from application to hire up on average 20%

"Since implementing LiveHire, our time-to-hire has reduced by 50%, productivity per specialist recruiter has doubled, and productivity per volume recruiter has tripled."

Kelly Van Nelson

Managing Director Operations, Serco Asia Pacific

Challenge

• Needed to overhaul the Talent Acquisition process to become more nimble and responsive to high volume and specialist hiring needs

• Agency fees were too high and internal processes relied heavily on manual, human effort, which led to errors and high candidate turnover as well as a poor candidate experience.

• Needed better talent visibility for internal mobility and redeployment

"My team have been thrilled with the level of personal attention & support that they have received throughout implementation and LiveHire’s dedication and commitment across the business has been amazing"

"We brought in LiveHire for speed and much more nimble hiring across a market that we needed to reach more quickly."

Kelly Van Nelson

Managing Director Operations, Serco Asia Pacific

Solution

In order to achieve a sustainable and proactive solution, Serco realised they needed a talent acquisition platform to underpin the transformation. They selected LiveHire based on its ability to automate processes and build talent pools of hire-ready candidates.

Talent Pools

After implementing LiveHire, Serco were able to build talent pipelines for key roles. They created talent pools with aligned skills and capabilities which can be rapidly deployed for surge hiring needs.

Serco focused on an omnichannel sourcing and engagement approach where the technology (through AI matching) surfaces talent that meets their needs. This strategy enables Serco to reduce its reliance and cost on recruitment agencies and labour hire firms.

Leveraging Employer Brand

Since the implementation of LiveHire Serco have been able to amplify their brand for their specialist hiring needs (in particular healthcare) through the establishment of a Talent Community-led approach to attract, nurture and engage talent that has been historically difficult to find.

Integration

The deep bi-directional integration between LiveHire and SAP SuccessFactors has created a seamless, end to end hiring experience that enables the TA team to deliver powerful reporting and analytics to the business. They are now able to provide reporting with more accuracy and insight on talent pipelines, hiring outcomes and talent availability.

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