INTERNAL ONLY - SENIOR CUSTOMER LIAISON OFFICER

Personnel Area: City Planning and Economic Development Services

Branch: 2032 Host City, Global Relations and Economic Partnerships

Salary Range: Band 4 $89,207 - $95,764 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Until 25^th September 2026 (Extension/s thereafter but not guaranteed).

Location: Brisbane CBD

Our Business

The City Planning and Economic Development Services (CPEDS) business plays a crucial role in Brisbane Vision 2031 by focusing on fostering a prosperous economy through partnerships with government, business, and education sectors. This involves attracting businesses, residents, and students to contribute to Brisbane's economic growth and success.

Our Branch

Brisbane is emerging as a global city, primed to capitalise on the economic opportunities arising from our strong domestic and international partnerships.

By leveraging these connections, 2032 Host City, Global Relations and Economic Partnerships (2032HCGREP) Branch aims to stimulate the local economy, expand global presence, and guide strategic decisions to shape the city’s legacy leading up to 2032 and beyond. 

The Role

As a Senior Customer Liaison Officer, you’ll be the key link between Brisbane City Council and the vibrant Queen Street and Valley Malls. Your role ensures these iconic spaces remain safe, clean, and welcoming for millions of visitors. You’ll patrol public areas, monitor compliance with local laws, and coordinate responses to operational and social issues, creating a positive experience for traders and the community.

Beyond day-to-day operations, you’ll build strong relationships with stakeholders, mentor team members, and provide insights to improve mall management. This is a dynamic, people-focused role where your leadership and problem-solving skills will help shape the heart of Brisbane.

To be successful you will have:

• extensive experience interpreting and enforcing local laws and ordinances in public spaces
• strong customer service skills with a commitment to delivering positive experiences
• excellent interpersonal skills to liaise with diverse stakeholders and manage conflict effectively
• ability to prioritise and solve problems in fast-paced environments with competing demands
• strong written communication skills for preparing reports and correspondence.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role will require a Criminal History Check, and you will be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Andrew Mead on 07 3403 0002.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Wednesday 10 December 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI