INTERNAL ONLY - SERVICE MANAGEMENT OFFICER

Personnel Area: Corporate Services 

Branch: Business Engagement and Performance 

Salary Range: Band 5 - $98,778 to $111,969 plus superannuation and benefits.  

Remuneration stated is for full-time positions 

Work type: Temporary Full-time  

Durations: 12 months 

Our Business  

Brisbane City Council is Australia’s largest local government, with more than 9,000 employees, an annual budget of almost $4 billion and assets in excess of $45 billion. As an organisation we are dedicated to ensuring the Brisbane of tomorrow becomes even better than the Brisbane of today. We nurture innovation, value sustainability, and support strong economic growth.  

Corporate Services support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. 

Our Branch  

The Business Engagement and Performance Branch operates across Council as a strategic partner and standard-setter, empowering the organisation to deliver exceptional community and organisational value through enterprise strategy-to-execution alignment, good governance, and service and process excellence. The branch builds Council’s capacity to manage performance, portfolios and change to deliver desired outcomes for the city and adapt to future demand and growth. 

The Role  

The Service Management Officer supports the Service Performance Lead to develop, drive and oversee the improvement roadmap and program of work to optimise Corporate Services. 

In this role, you will work with Strategy, Policy and Reporting section to develop and maintain the service catalogues. You will work closely with other team members to build and mature the service management function for the Group. 

To be successful you will have: 

• proven experience in service management, customer service, or demand management  
• strong understanding of service management methodologies, approaches and frameworks  
• demonstrated ability to develop and refine service levels and Service Level Agreements 
• excellent communication and strong stakeholder management skills 
• highly developed analytical and problem-solving skills. 

Benefits of working for Council include: 

• flexible working hours, and flexible arrangements 
• free gym and wellness centre 
• award winning superannuation fund 
• generous leave provisions 
• competitive salary.  

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

Note: Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.  

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call Please call John Hefez, Talent Partner on 07 3178 3859. 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Sunday 22nd March 2026 at 11:55pm AEST    

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

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