‹ Back to all jobs

Information Support Officer

LocationCallaghan, NSW 2308
Work TypeFull Time - Fixed Term
Positions1 Position
Job no: HRC0007250
Category: Professional, HEW 4
  • Provide administrative support and guidance in recordkeeping practices at the University
  • Full time fixed term (until Dec ‘24) opportunity based at our Callaghan Campus (job share considered)
  • 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts

Be challenged and imagine with us

As Information Support Officer, you will be responsible for providing administrative support to ensure the effective implementation of the University’s Record Governance Policy, ensuring compliance with government legislation and industry standards.

In this role you will:

  • Respond to email and phone enquiries, and offer guidance and support for recordkeeping and the use of our Electronic Document and Record Management System (TRIM).
  • Provide advice on the retention and disposal of both physical and digital records.
  • Coordinate the maintenance of Record Governance Service files and records.

This fixed term position is until December 2024, is full time (job share will be considered for right candidates), and will be located at the Callaghan Campus (Awabakal and Worimi land).


How will you inspire us?

You will use your organisational skills and attention to detail to support legislative compliance and the maintenance of recordkeeping standards across our University.

You will have:

  • Strong organisational and administrative skills.
  • Excellent communication and customer service abilities.
  • Knowledge of records management legislation and standards.
  • Proficiency with Electronic Document and Record Management Systems (TRIM is preferred).


What we offer

The remuneration for this position is from $71,626 to $77,858 + 17% superannuation and is commensurate with skills and experience. 

We offer a range of benefits and employment conditions that help you balance your commitments, stay healthy, and work effectively. For information on our employee benefits (such as leave, flexible working, discounts in private health insurance and gym memberships, and salary packaging) please visit here.  


About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  


Your next steps

Important information before you apply:

  • Please visit here for a guide on how to apply for a role.
  • If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
  • Due to the nature of this role, the University may require the preferred candidate to undertake further pre-employment checks.
  • Applications for this position will only be accepted from those with Australian residency or a valid work permit.


Your application:

Your application must include:

  • Your resume.
  • A cover letter outlining your motivation to apply for this opportunity.
  • A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).
  1. Completion of a diploma level qualification with relevant work-related experience or an equivalent combination of relevant experience and or education/training.
  2. Demonstrated knowledge and experience in the use of software applications such as TRIM and Microsoft Office suite including an ability to extract, manipulate and report on data from large corporate systems.
  3. Commitment to the delivery of quality client services.
  4. Strong organisational skills including the ability to organise workflows to meet competing demands and adaptability to a range of workplace expectations and responsibilities.
  5. A good understanding of the requirements of confidentiality and best practise recordkeeping processes.
  6. Good interpersonal and communication skills (both oral and written) including the capacity to deal effectively with a diverse group of people.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 4 pages (approximately 2,000 words).


Contact Us

For specific position enquiries, please contact Nerida Lithgow, Manager, Records Governance Services on (02) 4925 0676 or via email at nerida.lithgow@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.


Closing date: Wednesday 19 June, 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you