TPG Telecom is home to some of Australia’s most-loved brands including Vodafone, TPG, iiNet, AAPT, Internode, Lebara and Felix. We own and operate nationwide mobile and fixed networks that are connecting Australia for the better. As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.
The Digital Sales Account Manager position is responsible for proactive management and growth of an assigned customer portfolio through outstanding phone-based customer service, relationship and sales excellence. The Digital Sales Account Manager is a trusted advisor to new and existing customers and will work towards achieving assigned sales targets.
This role manages the lifecycle of the portfolio of accounts and provides advice, recommendations and resolutions through sales opportunities and service needs of the customers. The Digital Sales Account Manager role is designed to provide our business customers a level of personalised sales service unrivalled by that of our competitors and will deliver this via both email and phone contact. The Digital Sales Account Manager will proactively manage all customer sales aspects of their portfolio and will be responsible for driving revenue, growth, retention, and X-sell.
Retain and grow revenue of the assigned customer portfolio by proactive and ongoing lifecycle account and relationship management
Conduct outbound calls to existing and new customers in an efficient and accurate manner
Work closely with customers to determine their existing and future growth requirements to propose suitable products and solutions that maintain and increase revenue for the Company
Identify new business opportunities by applying retention, upselling and cross-selling strategies
Maintain and update all SFDC customer records in accordance to the internal processes
Proactively manage sales leads and opportunities to drive sales and meet assigned targets
Proactively understand customers’ objectives, buying criteria and decision-making processes
Continually provide customers with the correct SLA information regarding escalation and keep them updated with the progress accordingly
Provide customers with outstanding customer service by answering inbound calls and making outbound calls to customers where necessary and through email communication
Retain existing business customers by driving retention activity utilising a customer service focussed approach
Liaise with the administration team and our internal departments to manage customer requirements, account administration, and to reach mutually satisfactory outcome on customer issues
Achieve individual targets and KPI’s relevant to the role
Actively participate in creating a team environment
Knowledge and experience
Sales and results driven
Proven sales ability, including negotiation skills, persuasive ability, and excellent communication skills
Ability to prioritise workload and delegate as required
Self- motivating and assertive
Confidence to take initiative to solve customer problems
Ability to work within and support a team environment
Previous experience in a contact centre or handling large call volumes is desirable
Punctual and reliable
Highly developed time management skills
Sound product and industry knowledge coupled with the ability to deal with clients at all levels.
Prior experience in corporate account management (desirable)
Telecommunications industry experience (desirable)
Understanding of TPG Telecom products, policies and procedures (desirable)
Benefits and perks
Flexible hybrid way of working (from home and office)
‘Stay Connected Mobile’ – Access to a free mobile plan
‘Stay Connected NBN’ – Access to a free NBN 100 plan
‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
Access to LinkedIn Learning and Vodafone Learning platforms
Access to Corporate Partner Discounts
We are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits, including generous leave policies, leadership development programs and opportunities to grow your career. You’ll be faced with loads of variety where no two days are ever the same in a collaborative workspace that helps drive innovation.
Interested? We are excited to hear from you!
At TPG Telecom we take all reasonably practicable steps to protect the health and safety of our people. The successful candidate is required to be fully vaccinated against COVID-19, due to the increased risk of infection and nature of the work. Please let our team know if there is anything you need to discuss about your individual circumstances.