Process Improvement Manager | Drive Lasting ChangeHybrid

We’re looking for a Process Improvement Manager who thrives on untangling complexity and shaping smarter, future-ready ways of working. This isn’t just about “process” – it’s about transforming how our business operates, influencing leaders at the highest levels, and embedding improvements that last.

What You’ll Do

• Lead Game-Changing Initiatives – Partner with executives, senior leaders, and SMEs to design and embed new operating models that drive group-wide transformation.
• Turn Ambiguity into Action – Break down big, complex challenges into clear, structured, value-driven solutions.
• Reimagine the Way We Work – Redesign processes with a sharp focus on customer experience, powered by data, insight, and design thinking.
• Influence at the Top – Build credibility, present with impact, and shape decision-making across senior leadership.
• Build Capability – Lift continuous improvement skills across SRG by coaching and enabling leaders with process excellence tools and mindsets.

What You’ll Bring

• 5+ years’ experience in strategic improvement, operational redesign, or transformation.
• Strong background in turning strategy into execution and delivering real outcomes.
• A practical approach to automation – using it to enhance, not disguise, processes.
• Comfort with ambiguity and the ability to create clarity under pressure.
• Confidence influencing senior stakeholders on complex or sensitive topics.
• Hands-on experience leading cross-functional change initiatives.

Bonus Points For…

• Consulting or operations-focused experience.
• Retail or FMCG background.
• Knowledge of back-office/shared services.
• Skills in Lean Six Sigma, Agile, Design Thinking, or Service Design.
• Data fluency with Power BI, Excel, and data-led decision making.

Why Join Us?

• Redesign the Engine, Not Just Tune It – Play a role in shaping how our organisation operates, not just tweaking at the edges.
• Make a Real Impact – Deliver improvements that benefit our teams and customers every day.
• Work Shoulder-to-Shoulder with Leaders – Collaborate directly with senior executives on high-profile, business-critical initiatives.
• Be Part of a Bold, Curious Culture – Bring your ideas, challenge the status quo, and thrive in an environment that values innovation.

Let’s Redefine Work. Together.

If you’re ready to bring your improvement mindset to high-level strategic challenges—and you thrive in fast-paced, evolving environments—we’d love to hear from you.

Apply now and help us build the future of SRG, one smart solution at a time.

Our Culture of Inclusion

At Super Retail Group, we’re proud to be an equal opportunity employer. We value diversity and inclusion and know the strength it brings to our team and customer experience.