Senior Asset Manager - Soft ServicesFlexible

Lead Melbourne Airport’s soft services strategy and uplift safety, sustainability and traveller experience across a complex, high-profile environment.

We are looking for a Senior Soft Services Asset Manager to join our Facilities Management team and take ownership of Cleaning, Trolley and Estate Management services across Melbourne Airport and our growing business park. This role is the soft services subject matter expert, driving safety, compliance, service quality and operational excellence in one of the country’s most complex live operating environments.

You will oversee major service contracts, manage strategic initiatives, partner closely with internal project teams, and deliver solutions that support a seamless 24/7 operation. Your work will directly shape the traveller experience, enhance our environmental and sustainability outcomes, and support the goals of our Property and Ground Transport businesses.

* We currently have two opportunities available in the team, including an Asset Manager Soft Services position. If the senior role feels like a stretch, you are encouraged to apply and we will also consider you for the Asset Manager role.

Explore how we are thinking big with exciting projects like the Third Runway, state-of-the-art terminals, and thriving business park developments. You can also learn more about life at Melbourne Airport – our culture, values, and what makes us unique at https://www.melbourneairport.com.au/corporate/our-culture-and-values. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

• Lead operational and maintenance agreements for Cleaning, Trolley Services and Estate Management, ensuring safety, compliance and high service standards.
• Establish, prioritise and manage capex and repex initiatives with the Program Director, ensuring projects align with aeronautical agreements, approved budgets and total-cost-of-ownership principles.
• Maintain data and intellectual property internally and ensure robust documentation practices.
• Analyse and report performance data to drive financial, operational and sustainability improvements and uplift the traveller experience.
• Build strong relationships with Business Unit project managers to understand needs and translate them into effective FM solutions for a 24/7 airport environment.
• Manage escalations, incidents and reporting in line with corporate policies and risk frameworks.
• Provide strategic contract management that delivers strong commercial outcomes and continuous improvement.
• Support stakeholders and tenants to achieve Property and Ground Transport business priorities.
• Drive improvements in environmental performance, sustainability and governance across soft service assets.
• Lead and mentor the Asset Manager Soft Services and the Presentation Coordinator to deliver a high standard of service.

The successful candidate will have:

• Proven experience working in complex, live operating environments with 24/7 responsibilities.
• Strong attention to detail and time management capability.
• Ability to analyse data and generate insights to enhance financial, operational and sustainability outcomes.
• Experience managing multiple contracts within organisational frameworks, ideally with annual values over $15 million.
• Understanding of regulatory and statutory requirements related to facilities and safety.
• Asset operations or airport experience is advantageous.
• A minimum of five years managing cleaning and waste contracts.
• Degree qualifications in a related field or Environment are desirable.

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
• Airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives, including Employee Assistance Program (EAP)
• Long-term career and professional development opportunities
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.