Baggage Duty Manager

Join a high-impact operations team and help shape safe, efficient baggage performance across Melbourne Airport.

We are looking for a motivated and experienced Baggage Duty Manager to join our Aviation Operations team. Reporting to the Baggage Operations Manager, this role is a key part of keeping our airfield moving and ensuring a safe, efficient and seamless baggage experience for travellers.

You will lead a highly visible 24/7 operational team, coordinate performance outcomes, and play a central role in monitoring operational safety, managing allocation control, supporting maintenance planning, and overseeing day-to-day performance of the baggage handling system and ground operations.

This position acts as a vital link between our service provider, the Integrated Operations Centre (IOC), Ground Handling Agencies, and internal teams across the airport. 

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

• Build strong working relationships across APAM, airlines and ground handling agents.
• Prepare and present daily, weekly and monthly operational reports.
• Conduct safety observations, complete incident reporting and raise improvement notices.
• Identify, contribute to and lead continuous improvement initiatives.
• Maintain a strong onsite presence to ensure teams meet operational plans and safety requirements.
• Manage day-to-day baggage coordination and ensure Make Up Position allocations are delivered.
• Support crisis responses and operational escalations, working closely with the IOC and Shift Leaders.
• Carry out baggage room safety checks and issue Penalty Infringement Notices where required.
• Support the Baggage Operations Manager with stakeholder engagement and GHA performance.
• Assist with root cause failure analysis and help prevent recurrence of system faults.
• Provide first-response support to the O&M contractor and coordinate communications.
• Monitor system performance and support allocation requirements across the Aviation Planning team.
• Work with the IOC and stakeholders to communicate capital works plans and assess operational impacts.
• Assist with coordination of maintenance planning.

The successful candidate will have:

• Experience in aviation, airport or baggage operations.
• Understanding of baggage flows, ground handling and operational systems (beneficial but not essential).
• Experience coordinating operational activities or projects.
• Strong communication skills and confidence engaging with stakeholders.
• Ability to prepare clear shift and incident reports and facilitate briefings.
• Strong analytical and problem-solving capability, with the confidence to challenge non-compliance.
• Proficiency in Microsoft Excel and Word, and familiarity with Power BI.
• Ability to work effectively within a complex 24/7 operating environment.

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
• Airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives, including Employee Assistance Program (EAP)
• Long-term career and professional development opportunities
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.