PaperPak - National Account Coordinator

Administration Coordinator – National Accounts

Join a team that delivers on the promise of quality, service, and efficiency.

PaperPak, part of the Detmold Group, is a leading manufacturer of sustainable packaging solutions. We are seeking an experienced Administration Coordinator to provide proactive and professional support to our National Accounts team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys building strong relationships with internal and external stakeholders.

About the Role

As an Administration Coordinator, you will play a key role in ensuring exceptional service delivery to our National Accounts customers. Working closely with the Customer Service Specialists and Business Development Managers, you’ll help maintain PaperPak’s reputation for excellence by coordinating processes, managing customer requests, and supporting the team in achieving outstanding results.

Key Responsibilities

• Coordinate services for nominated key accounts and provide backup support across the National Accounts portfolio.
• Manage internal and external delivery of goods, ensuring accuracy and timeliness.
• Act as the first point of contact for customer enquiries, proactively resolving issues and providing solutions.
• Process customer orders, credit claims, and manage account reconciliations.
• Support new product development processes, including samples, artwork, and item setup.
• Maintain accurate pricing, forecasting, and stock management using Salesforce and other systems.
• Prepare customer presentations, reports, and assist with RFQ submissions.
• Collaborate with internal teams including Supply Chain, Logistics, and Production to deliver superior service.

About You

We’re looking for someone who is:

• Highly organised with strong attention to detail and problem-solving skills.
• Skilled in building credible relationships and communicating effectively across multiple stakeholders.
• Resilient and able to manage competing priorities in a fast-paced environment.
• Proficient in Microsoft Office and experienced with data management systems (Salesforce knowledge is an advantage).
• Passionate about delivering exceptional customer service and achieving results.

Perks & Benefits:

• Staff discounts on products.
• Active Social Club and wellbeing programs.
• Free flu vaccinations.
• A company committed to sustainability and supporting local communities.

Ready to take ownership and make an impact? Apply now and join a team that shares success!

Why Join Us?

At Detmold Group, we’re committed to creating a safe, inclusive, and high-performing workplace. You’ll be part of a team that values innovation, supports professional growth, and makes a meaningful impact across our global operations.

About Us

Detmold Group is a global packaging company with a strong commitment to safety, sustainability, and people. This role sits within our Health, Safety and Wellbeing team, part of the broader People Function.

Please note, applicants must have Australian work rights.

While applications must be made online, confidential questions are welcome by contacting Jennifer Pryor, Talent Acquisition Partner - careers@detmoldgroup.com

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document.