- Lead a team to deliver high-quality business analysis and drive customer-centric solutions
- Collaborate with stakeholders to identify innovative business solutions and drive continuous improvement
- Drive performance excellence, aligning business requirements with Council objectives for sustainable solutions
Personnel Area: Customer Services
Branch: Library and Customer Services
Salary Range: Band 7 $127,965 - $139,905 + Superannuation
(Remuneration stated is for the full-time positions)
Work type: Permanent Full-time
Location: Brisbane Square
Our Business
Brisbane is a great place to live, work and visit. It is a vibrant, green, prosperous, and safe city that nurtures innovation, values sustainability and supports strong economic growth. As Australia’s largest local government, Council is dedicated to ensuring the Brisbane of tomorrow to be even better than the Brisbane of today.
Our Branch
Customer Services delivers a range of services to the residents, visitors and businesses of Brisbane. Whether it be contacting our Contact centre, requesting building plans, applying to light up a Council asset, needing a food business licence or looking for your lost property – we are here to help. For over a decade, our branch has been Council's front line for customers, through a collaboration of 3 critical teams bringing together customer service, insights, policy, process, governance, and projects to deliver outstanding experiences for our community.
The Role
Lead a team to deliver strategic business analysis, drive stakeholder engagement, and enhance customer service delivery. Collaborate with internal and external stakeholders to identify innovative solutions and drive continuous improvement. This role offers the opportunity to make a significant impact on business outcomes, supporting the Council's mission to deliver exceptional services to the community.
Enjoy the rewards of a leadership role, where you can lead a dynamic team and drive performance excellence, fostering a values-based culture within a supportive workplace. Additionally, experience professional growth by enhancing your expertise in business analysis, stakeholder management, and leadership skills while contributing to impactful initiatives at one of Australia's largest local government organisations.
To be successful you will have:
- ability to lead performance by setting clear direction, providing support, and monitoring ongoing performance in line with Council’s Leadership Blueprint
- demonstrated leadership and extensive experience in delivering high-quality business analysis documents, including crafting business requirements, functional requirements, and comprehensive options papers
- well-developed interpersonal skills to navigate confidential and sensitive matters, resolving complex team and human resource issues with tact and proficiency
- highly developed interpersonal, oral, and written communication skills to negotiate, consult, coordinate, and deliver innovative business analysis and solution options effectively
- demonstrated expert analytical and problem-solving abilities to identify opportunities for improved services and innovative solutions that support business outcomes across various systems.
Benefits of working for Council include:
- flexible working hours, and flexible arrangements
- free gym and wellness centre
- award winning superannuation fund
- generous leave provisions
- competitive salary.
Benefits of working for Council: CLICK HERE
How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.
*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.
This role may require a Criminal History Check.
For more information: Please call Andrew Mead on 07 3403 0002.
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.
Application Closing Date: Monday 14 July 2025 at 11:55pm AEST.
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI