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Head of Partner Channel

  • LocationNorth Sydney, NSW 2060
  • Work TypeFull time
  • Positions1 Position
  • Published At:2 months ago
  • Job no: J647R
  • Category: Enterprise & Government

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

The Head of Partner Channel will work closely with the GM of Customer Sales and Solutions to design and implement business plans and strategies required to achieve sales and retention targets via third party Dealers. You will develop the indirect sales strategy and lead and develop a team of Channel Managers each responsible for a defined list of dealers. You will be accountable for the establishment, design and implementation of the TPG Partner Program. Additional responsibilities will include the partner channel capabilities for Enterprise & Govt customers. Your drive, positive attitude and leadership will ensure a great customer experience through dealers. You will also lead employee engagement and consistent achievement of the team target.


  • You are responsible for the performance, growth and development of the Indirect Sales channel, channel managers and ensuring you role model appropriate behaviours through your leadership.
  • Develop and implement the indirect sales strategy to increase TPG’s current market share within the Small and Enterprise market segment.
  • Driving growth of both fixed and mobile products through existing and new dealers.
  • Acquiring new dealers and building sales capability and creating a high-performance culture
  • Build and maintain strong business relationships with key stakeholders both internally and externally.
  • Lead, coach, develop and motivate Channel Managers nationally.
  • Provide necessary training, development and mentoring to maintain high level of engagement and operational excellence.
  • You will use your superior influencing and operational skills to build excellent relationships with Dealers in order to achieve sales, retention and profitability targets.
  • The role will have a strong growth objective and you will work to build a portfolio of high-performing National Dealers.
  • Your role will see you leading the quarterly and annual plans for the Indirect Channel, assessing productivity, growth potential, and assisting in the education of new products, solutions and value add initiatives to ensure consistency to the Vodafone way.
  • You will define and implement priority initiatives to drive sales results.
  • You will be responsible for identifying and leading improvement opportunities within the team, as well as ensuring appropriate controls are in place to manage risks, including the protection of TPG systems and information.
  • Manage risk by ensuring all channel acquisition risks are understood, mitigated or accepted by the appropriate stakeholders.
  • This role includes ownership of the revenue and cost management strategy for the Indirect Channel along with the EBU Finance Business Partner.

Knowledge and experience

  • Experience in working in a B2B sales environment.
  • 3+ years’ experience in a similar leadership role.
  • Proven experience in establishing and operating sales channels in high volume business markets such as telecommunications, energy or financial services.
  • Proven track record of people leadership and development.
  • Proven experience in meeting/exceeding sales targets and KPI’s.
  • Possess a strong network of potential dealers.
  • Previous experience in Telecommunications and ICT.
  • Excellent presentation and communication skills.
  • A hands-on leadership style that enjoys being customer facing.
  • Ability to build strong relationships with partners and internal stakeholders.
  • Desire and drive for personal development.
  • Adapting and remaining resilient.
  • Highly developed commercial/financial acumen, including pricing, analytics and strategy.

Benefits and perks

  • Flexible hybrid way of working (from home and office)
  • ‘Stay Connected Mobile’ – Access to a free mobile plan
  • ‘Stay Connected NBN’ – Access to a free NBN 100 plan
  • ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Our TPG Telecom Spirit

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together! 

Don’t meet every single requirement? Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.


  • Published on 24 Nov 2022, 5:57 AM