Customer Support Specialist

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

The Customer Support Specialist works collaboratively with multiple internal teams across the TPG Telecom business to deliver value-add Customer Care in response to calls and enquiries specific to their business needs

You'll make impact by:

• Providing end‑to‑end lifecycle customer support throughout in‑life servicing journeys.
• Answering incoming calls and customer queries in a timely and efficient manner, taking ownership to resolve concerns and enquiries, and achieving first‑contact resolution where possible.
• Processing all requests and transactions efficiently and promptly while delivering a leading customer experience.
• Collaborating with stakeholders (e.g., Billing, Sales, Finance, Operations, IT, vendors) on queries and disputes where first‑case resolution is not possible, ensuring customers are regularly kept updated with relevant information.
• Providing accurate and timely information to customers regarding their orders and specific needs.
• Managing workflow queues, mailboxes, and escalation tickets in a prioritised and efficient manner.
• Actively participating in continuous business improvement by suggesting changes that enhance the customer experience.
• Seeking opportunities to improve the way we work and speaking up with suggestions for better processes, with the aim of exceeding customer expectations.

What you’ll bring:

• Customer service experience with effective resolution of customer calls and requests within agreed SLAs
• Telecommunications industry experience preferred
• Ability to deal with high pressure situations and changeable environments
• Flexible, resilient and tenacious with a propensity to persevere
• Ability to build relationships with customers and peers alike
• Advanced listening and interpersonal skills
• Ability to prioritise workload

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Please note we are taking a break over the holiday season from the 19^th December 2025 will return on 5^th January 2026. We will work through applications on our return.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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