Senior Engineer - Scam and Fraud Management

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

At TPG, we are constantly looking for future technologies to bring the best network services and solutions to our customers. The Senior Engineer will be focused on the management of scam and fraud on TPG’s Networks with a focus on Voice, Messaging and Signalling domains. You will work with stakeholders both internal and external to investigate, identify, block the scam and fraud treats while developing and delivering enhancements to our capability.

You'll make impact by:

• Protect actively investigate the network, looking for way to improve the network to prevent new fraudulent traffic and protect our customers from scams.
• Working with our front-line fraud team and support organisations to detect and prevent scam and fraudulent traffic from reaching our customers.
• Develop/Enhance detection rules, to improve accuracy, reduce false positives and address new threats or attacks.
• Create and update all relevant documentation, including but not limited to design documentation, deployment procedures, configuration files, test plans etc.
• Perform Change Management duties. Implementation of changes and upgrades.
• Manage customer and network faults and escalations by any means necessary.
• Troubleshoot and resolve a wide range of systems, applications, and technology issues.
• Demonstrate teamwork, can work alone and have excellent communication skills with team colleagues as well as other staff, management and customers.
• Manage and deliver system changes including software upgrades, security patching and configuration needed to maintain the supportability and efficiency of the fraud systems and potentially other system within the TPG Core Domain.
• Be familiar with relevant government regulation and work with the relevant TPG stakeholders to undertake:
• Assessments and provide feedback of new or changes to regulations.
• Implementation of changes to ensure compliance to the regulations.
• Provide support, guidance and leader items within the Scam and Fraud landscape.

What you’ll bring:

• Experience of mobile core network delivery and/or support.
• Proven experience in fraud analytics, financial crime prevention, or risk management.
• Strong proficiency in data analysis using tools such as Splunk and Elastic.
• Scripting knowledge using regular expressions.
• Experience with machine learning or AI-based systems highly desirable.
• Strong Linux System administration skills.
• Mobile Network Knowledge..
• Expert level knowledge of SIP, SMS and MMS architecture and signalling.
• Knowledge of approaches to recognise and manage scam and fraud traffic.
• Knowledge of Australian regulation related to security, scam and fraud management.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

Please note we are taking a break over the holiday season from the 19th December 2025 will return on 5th January 2026. We will work through applications on our return

 #LI-Hybrid