Customer Care Consultant - Trade Store - Toowoomba QLD

YOUR OPPORTUNITY

We are on the hunt for a new Customer Care Consultant to join our Trade Store team based in Toowoomba QLD!

You'll be working with a friendly and supportive team to serve customers via phone and email, and offering support on our Trade Counter when required.

We have fantastic training and career development opportunities for all employees so this is your chance to join a Wesfarmers business and start your long term future with us today!

Your key responsibilities include, but not limited to:

• Provide high level customer service via phone, email, in person, and our other business systems
• Support our Trade Store counter as required, customer requests, stock replenishment, general housekeeping, and other ad hoc duties
• Action requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
• Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
• Inform customers of new product range and services where applicable

To be successful, you will have:

• Customer service experience in a trade store, call centre, or retail environment
• Well-developed customer service skills with a ‘customer first’ approach
• Clear written and verbal communication skills
• Self-motivated and shows an interest in personal development within the company
• Ability to multitask in a fast-paced high-pressure environment
• Exceptional organisational and time management skills

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Flexible working, with access to our ‘All Can Flex’ program
• Attractive Wesfarmers share plans every year 
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Regular team events, celebrations, birthdays, milestones and BBQs
• Further Wesfarmers discounted offers from over 300 corporate partners
• Generous paid parental leave & more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.