Are you passionate about delivering exceptional customer service and supporting a high‑performing sales team? We're looking for a Customer Care Consultant – Sales Support to join our team and help us deliver on our Customer Promise.
About the Role
In this fast‑paced and customer‑focused position, you will provide critical administrative and service support to our external sales team. Your work ensures our Account Managers can spend more time with customers, building relationships and driving results.
Your day will include:
- Managing urgent customer and sales enquiries
- Preparing quotes, order details, and back‑order updates
- Running sales and interaction reports
- Sourcing non‑coded parts and liaising with suppliers for sample stock
- Supporting sales teams across QLD, NSW, VIC & SA
- You’ll build strong internal relationships across the business and play a key role in elevating our customer experience.
What You’ll Bring
- Strong communication and administration skills with a proactive, customer‑first attitude
- Previous customer service experience (industrial or trade supply preferred)
- Ability to work collaboratively and build strong working relationships
- Solid computer skills including MS Excel, Word and PowerPoint
- Familiarity with Dynamics 365 (advantageous)
- Strong commercial awareness and problem‑solving skills
- A friendly, service‑driven mindset
What's In It For You:
- Permanent role, incentives & Wesfarmers share plans
- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
- Continuous training and career development opportunities
- Team events, celebrations, award recognition and prizes
- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
- Refer-A-Friend program – earn up to $2,000 for each referral!
- Ability to purchase up to 4 weeks’ additional annual leave
- Generous paid parental leave policy
- Free onsite parking and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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