Join Our Team!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! Join our iconic Wesfarmers business as a Customer Care Consultant in our Trade Store located in Geraldton, WA.
Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! You’ll serve customers face to face, stock shelves adequately, track customer orders and ensure the trade store is neat and tidy.
What you'll do:
- Provide fast-paced customer service via telephone, email, and in person in our trade store
- Recommend the best products or services to match customer needs
- Maintain trade store presentation standards, including merchandising and restocking
- Inform customers of new product ranges and applicable services
- Understand customer sales history, proactively identifying requirements
- Ensure timely actioning of customer requests within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
- Perform some warehouse duties and lifting as required
What you'll bring to the team:
- Customer service experience in a trade store/retail environment (desirable)
- Well-developed customer service skills with a ‘customer first’ approach
- Confidence and experience with computers and Microsoft suites
- Clear written and verbal communication skills
- Self-motivated, problem solver and time management skills
- Be safety minded and promote all things safety within our branch
- Forklift licence (desirable but not essential)
What's In It For You
- Permanent role, incentives & Wesfarmers share plans
- Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
- Continuous training and career development opportunities
- Team events, celebrations, award recognition and prizes
- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
- Refer-A-Friend program – earn up to $2,000 for each referral!
- Ability to purchase up to 4 weeks’ additional annual leave
- Generous paid parental leave policy
- Free onsite parking and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
- Published on 04 Mar 2026, 11:15 PM