Manager, Infrastructure & Production Support

• Use your technology, infrastructure and leadership expertise to make a positive impact in the community.
• Lead a friendly and collaborative team dedicated to continuous improvement.
• Generous salary packaging - maximise your take home pay!

What we offer:

• Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
• Competitive salary packaging: Take home more with tax-free benefits, including up to $15,900 per year and an additional $2,650 tax-free each year for meals and holidays.
• Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
• Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
• Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
• Employee Assistance Program: Get confidential support for you and your family
• Salary Continuance Insurance: Income protection for eligible roles.

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

Who are we looking for?

Are you looking for your next challenge where you can use your experience to make a real difference in the community? By overseeing our technology infrastructure, and ensuring secure, efficient systems, you’ll be supporting our frontline staff to do what they do best – supporting South Australians in need. 

With natural leadership skills, you’ll be capable of fostering a positive team environment that encourages continuous development and be adept at offering guidance and support. You'll be skilled at maintaining open and effective communication within the team and with stakeholders across the organisation.

You'll be knowledgeable in managing the deployment and optimisation of critical hardware, leading initiatives for network infrastructure improvements and providing strategic oversight for communication, hardware, and software solutions.

What can you expect to be doing?

• Team Leadership: Provide direction, advice, and support to direct reports while promoting a learning and customer-centric culture. Oversee Service Desk operations, ensuring prompt resolution of customer requests with an emphasis on first-contact resolution.
• Drive Stakeholder Engagement: Liaise with internal stakeholders to coordinate service and infrastructure needs, pro-actively building relationships to ensure effective buy-in and adoption of solutions.
• Infrastructure and Production Support: Oversee the deployment and optimisation of critical hardware, lead initiatives for network infrastructure improvements and provide oversight and direction for communication, hardware, and software solutions.
• Build Relationships: Collaborate with the cyber security team and Managed Service providers to support security measures and plan for network capacity needs. Manage vendor relationships including coordinating response to critical or major issues.
• Project Oversight: Guide your team's involvement in ICT projects, ensuring strategic alignment and successful implementation. Prepare and monitor relevant budgets and oversee change control processes and network infrastructure documentation. 

What do you need to bring?

• Relevant tertiary qualification and/or experience, with ITIL foundation level accreditation highly desirable.
• Advanced technical expertise in network and systems administration and proficiency in network management, capacity planning and security best practices.
• Demonstrated leadership in team management and performance development.
• Ability to support senior management through effective issue resolution and proactive communication.
• Skilled in supporting diverse IT environments and ensuring alignment with service level outcomes. 

Who is AnglicareSA?

AnglicareSA, South Australia's leading social services provider, empowers over 60,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.

How to Apply:

Please click on 'Apply' and submit your application by 9.00am on Friday, 27th June 2025*

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information, please contact: Claire, Recruitment Business Partner at claire.doran@anglicaresa.com.au     

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is committed to the prevention of violence against women.