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Client Development Manager

  • LocationMelbourne, VIC
  • Work TypeFull time
  • Positions1 Position
  • Job no: 36HX7

The Opportunity

Join our team of intelligent and collaborative Changemakers and make your mark on tomorrow!

In this position, you’ll work with our business leaders to champion WSP’s approach to client experience in developing strategic marketing and pursuit strategies and leading the implementation of positioning activities for specific clients, opportunities and pursuits.

Tasks and activities will include:

  • Champion WSP’s Guiding Principles and ensure a safe working environment is always maintained.
  • Lead a client-focussed culture across the region/s and firm, championing WSP’s approach to client experience and key account management as the client development lead for targeted clients and opportunities.
  • Support a number of key clients in the Transport and Energy sectors.
  • Contribute to the development of key account plans and market plans for targeted clients, markets and regions, providing guidance and support to Key Account Managers, Client Directors and Regional Directors.
  • Lead and develop the pre-positioning strategies and manage the implementation of integrated marketing campaigns and client engagement activities that align with business strategic objectives and key pursuits to position our team to win work and improve brand perception. Demonstrate return on investment through evaluation and reporting.
  • Develop and manage key messaging, thought leadership content and client engagement activities informed by macro-trends, industry and client insights in conjunction with subject matter experts to position WSP for upcoming opportunities and improve brand perception.
  • Support Key Account Managers and Client Directors in better understanding their clients and areas of business improvements through client feedback on bids and projects. Identify trends, report and make recommendations.
  • Support and facilitate client mapping tasks to identify strengths and opportunities for targeted clients, opportunities and/or regions to inform positioning and client engagement strategies and activities.
  • Build relationships with client organisations/partners’ marketing and communications team members on major projects to ensure WSP is part of profiling activities and is leveraging our involvement to strengthen the brand.
  • Build relationships with industry associations to identify marketing and positioning opportunities and maximise the value of these partnerships.
  • Develop client engagement strategies and value propositions for business key growth areas.
  • Line management responsibility for selected team members. Coach and mentor team members and technical staff in client development practices and client experience processes.

What we'll love about you

  • Advanced experience in a senior client development or marketing role in a professional services firm.
  • Demonstrated experience in developing marketing, client positioning strategies and implementing activities to foster growth.
  • Proactive and high-level interpersonal skills with proven ability in delivering outstanding levels of service to internal and external clients, and other stakeholders.
  • A team player with the ability to influence and build strong relationships with senior and technical stakeholders through trust, collaboration and demonstrating value.
  • Strong communicator, both written and verbal.
  • A proven all-rounder who can drive strategy, as well as develop and managed compelling thought leadership content and client engagement activities.
  • Have strong project management skills and the resilience to work under pressure, managing multiple stakeholders and business priorities.
  • Established networks with leaders across the industry.

What we offer:

Our vibrant workplace culture is an essential part of what makes our firm a great place to work. We offer flexible working, paid parental leave, opportunities for global mobility, purchased additional leave, and competitive remuneration among many more benefits designed to help you shine. 

We are committed to providing an inclusive, diverse and equal-opportunity workplace. We promote Indigenous voices and are actively delivering a ‘Stretch’ level Reconciliation Action Plan. Accredited by the Workplace Gender Equality Agency as an Employer of Choice, we support the LQBTQI+ community and encourage all employees to bring their whole selves to work. 

About us: 

WSP is one of the world's leading engineering professional services consulting firms, bringing together approximately 4,500 talented people across 14 offices in Australia. We have committed to halving the carbon footprint of our designs and advice by 2030. Our sustainable solutions and Future Ready™ projects will help societies grow for lifetimes to come. Globally, we have a network of 66,300+ professionals.

Think this could be the opportunity for you? Apply now to begin your journey with WSP. 

Please find out more about us by following us on LinkedIn or visiting wsp.com/au