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Voice Engineer

  • LocationGlebe, NSW 2037
  • Work TypeFull time
  • Positions1 Position
  • Job no: PBQRE
  • Category: Mobile & Fixed Networks
  • Office Location: Glebe, Sydney

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.

The opportunity

As a Voice Engineer within TPG's Fixed Voice Hosted Services Platform and Design Team, you will be primarily responsible for designing, implementing, and supporting Cisco BroadWorks carrier grade software platforms. This role will report to the Fixed Line Voice Operations Manager and will be based in the Sydney Glebe office.


  • Manage network and customer faults and escalations.
  • Perform Change Management duties, including the Implementation of changes and upgrades.
  • Troubleshoot and resolve a wide range of systems, applications, and technology issues.
  • Liaise with internal teams and vendor partners to deliver projects.
  • Provide root cause analysis to ensure system stability is maintained.
  • Participate in the Rotational On-Call roster on an adhoc basis.
  • Create and write detailed technical documentation.

Knowledge and experience

  • Experience in designing, implementing, supporting and maintaining Cisco BroadWorks carrier grade software platforms and Webex based collaboration infrastructure.
  • Experience
  • Metaswitch experience
  • Session Border Controller experience and knowledge.
  • Proven background in Virtualization Technologies.
  • Scripting / Coding knowledge (bash, Perl, Python).
  • Knowledge in routing and switching (IPv4 and IPv6).
  • Experience in managing Linux (RHEL) servers.

Benefits and perks

  • Flexible hybrid way of working (from home and office)
  • ‘Stay Connected Mobile’ – Access to a free mobile plan
  • ‘Stay Connected NBN’ – Access to a free NBN 100 plan
  • ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
  • Access to LinkedIn Learning and Vodafone Learning platforms
  • Access to Corporate Partner Discounts

We are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits, including generous leave policies, leadership development programs and opportunities to grow your career. You’ll be faced with loads of variety where no two days are ever the same in a collaborative workspace that helps drive innovation.

Interested? We are excited to hear from you!

At TPG Telecom we take all reasonably practicable steps to protect the health and safety of our people. The successful candidate is required to be fully vaccinated against COVID-19, due to the increased risk of infection and nature of the work. Please let our team know if there is anything you need to discuss about your individual circumstances.