Scam Monitoring Officer - Shift

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

PLEASE NOTE: This is a part‑time role averaging 15 hours per week, with required availability from Tuesday through Sunday. The position includes three night‑shifts on a fixed rotating roster, with typical hours such as 5:00pm–10:00pm and includes alternating weekends. This is a 6–12 month fixed‑term contract.

As our valued Scam Monitoring Officer, you will play a vital role in identifying any vulnerability or fraud risk to TPG Telecom's network, product or service offerings. You will make recommendations to protect TPG Telecom from potential loss of revenue, negative user experience and brand or reputational damage.

You'll make impact by:

• Manage and action scam inbox reports and escalations, ensuring timely and accurate responses.
• Monitor current and emerging scam trends affecting Australians, including seasonal and historically recurring scams (e.g., tax-time scams).
• Monitoring of excessive usage alerts for TPG Telecom customers.
• Undertake Fraud prevention tasks as they relate to Scam Prevention and Detection as directed by the Investigations team.
• Being familiar and adhering to legislation, regulations & policies, such as the fair work policies and Scam code.

What you’ll bring:

• Excellent understanding of, or an ability to quickly gain a working knowledge of relevant legislation.
• ·Attention to detail is essential.
• Proficient Microsoft Office Skills, especially Excel.
• Able to clearly communicate findings and insights to stakeholders and team members in a professional manner.
• Excellent active listening skills.
• Self-starter (initiate without being asked or directed).

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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