Dental Assistant / Receptionist

About the position:

Totally Smiles Townsville is a gorgeous cozy 3 chair family orientated practice offering general and cosmetic dentistry. We are currently searching for an experience Dental Assistant/Receptionist to work on a Full Time basis. You will also be required to work 1 in 4 Saturdays. 

Come and join our friendly and supportive long-standing team and help us provide exceptional customer service and patient care to everyone who walks through the door.

As a Dental Assistant, you will report to the practice manager and work with the dental team, where you will be exposed to more learning opportunities to enhance your professional abilities.

Key Responsibilities:

• Patient Care: Assist with patient management, including greeting patients, preparing them for procedures, and ensuring their comfort.
• Clinical Support: Prepare and sterilise dental instruments, assist the dentist during examinations and procedures, and maintain a clean and organised treatment area.
• Inventory Management: Monitor dental supplies levels, ensuring the treatment room is well-stocked and organised.
• Patient Education: Provide patients with post-operative care instructions and educate them about oral hygiene and preventive care.
• Team Collaboration: Work closely with dentists, hygienists, and other staff to ensure a smooth workflow and positive patient experience.
• Compliance: Adhere to all safety and infection control protocols, as well as regulatory requirements in the dental practice.
• Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.

What we can offer you:

• 💰 Competitive hourly rate
• 🧩 Varied role
• 🦷 Opportunity to make a difference
• 🤝 Employee Assistant Program
• 🤑 Unlock exclusive discounts and cashback offers on the Work App
• 🏅 Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior experience as a Dental Assistant is essential
• A Cert III or IV in Dental Assisting is beneficial but not mandatory
• Excellent verbal and written communication skills
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy
• Attention to detail

What's Next:

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!