Dental Receptionist

About the Position:

Care Dentistry, based in About Smiles Chatswood, is seeking an enthusiastic and professional Mandarin-speaking Receptionist to join our busy, patient-focused practice on a part-time basis — 4 days per week (Monday, Tuesday, Thursday, Friday) plus one Saturday per month.

Our experienced clinicians at Care Dentistry have over 25 years of experience and provide a wide range of cosmetic treatments, including implants, oral surgery, and veneers.

As the first point of contact for our patients, you will play a key role in creating a warm and welcoming experience for everyone who walks through our doors. This is an excellent opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in delivering exceptional customer service.

Key Responsibilities:

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
• Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• 💰 Competitive hourly rate
• 🧩 Varied role
• 🦷 Opportunity to make a difference
• 🤝 Access to our Employee Assistant Program
• 🤑 Unlock exclusive discounts and cashback offers on the Work App
• 🏅 Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior dental receptionist experience is essential
• A Cert III or IV in Dental Assisting is beneficial but not mandatory
• Excellent verbal and written communication skills
• Ability to multitask, priorities tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy
• Attention to detail

What's Next:

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!