Front Office Coordinator

About the Position:

About Smiles Circular Quay is seeking a highly organised and proactive Front Office Coordinator to join the team on a Part Time basis 3 days per week - Monday, Tuesday or Wednesday, and Friday.

In this role, you will be the first point of contact for our patients and visitors, ensuring a positive experience and smooth operation of our front office. Our team is committed to delivering high-quality patient care and ensuring a positive experience for both patients and staff.

Located in the heart of Circular Quay, our modern, well-established practice offers a supportive environment, experienced clinical and admin teams, and a growing patient base. You’ll enjoy working with the latest technology in a practice known for its excellence in both general and cosmetic dentistry.

Key Responsibilities:

Patient Care: Assist with patient management, including greeting patients, preparing them for procedures, and ensuring their comfort.

Operational Excellence: Ensure smooth day-to-day operations of the practice, including adherence to health regulations and industry standards.

Team Leadership: Supervise staffing needs, including interviewing, training, and scheduling, to optimise team performance and meet patient needs.

Patient Relations: Address patient inquiries and concerns, ensuring a high level of satisfaction and addressing any issues promptly.

Scheduling & Ordering: Complete ordering while maintaining optimal inventory levels. Create and maintain employee rosters, ensuring coverage for all shifts

Front Office Administration: Manage office supplies, coordinate office functions, and assist with day-to-day administrative tasks.

Coordination with Clinical Team: Work closely with dental hygienists and assistants to ensure that patient care is delivered efficiently and timely. Assisting the Dentist at ad hoc times

Compliance: Adhere to all safety and infection control protocols, as well as regulatory requirements in the dental practice.

What we can offer you:

• 💰 Competitive hourly rate
• 🧩 Varied role
• 🦷 Opportunity to make a difference
• 🤝 Employee Assistant Program
• 🤑 Unlock exclusive discounts and cashback offers on the Swag App
• 🏅 Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed ? 

• Experience as a Front Office Coordinator - you may have Cert III or IV in Dental Assisting, but most importantly be capable of working closely with a team and a willingness to continue to learn
• A bright, engaging personality, with enthusiasm and commitment
• A team player. You will help us deliver the best patient care whilst working with our talented dentists delivering quality dental solutions and fantastic value
• Attention to detail
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment

What's Next:

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!