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Ecomm Conversion Specialist

  • LocationStrathpine Supp
  • Work TypeFull Time - Permanent
  • Positions1 Position
  • Published At:a month ago


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  • Job no: F9FRM
  • Passionate about what we do and how we achieve results
  • Dynamic, agile and supportive culture that rewards those who embrace change
  • Super Retail Group is one of Australasia’s Top 10 ASX listed retailers.

 Super Retail Group is one of Australasia’s largest leading retailers, with iconic brands including BCF, Macpac, rebel and Supercheap Auto. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time, drives our culture of innovation and opportunity.

The Opportunity:

Our customers don’t think ‘channel’ – they are need driven and use multiple touch points to fulfil their needs. Our Group is set up to Investigate, Identify, Implement, Integrate and Improve customer interactions across Super Retail Groups Omni-retail ecosystem.

As Omni Conversion Analyst, you will develop and implement an engaging Omni experience for customers based on research, analytics and industry trends. Working closely with the Omni Conversion & Insights Manager and the UX/Analytics team to optimise the customer experience and drive conversion rates towards set goals whilst increasing sales and profitability across Omni Channels.

The Role:

This is a great opportunity for a Digital Analyst to join our team, each day will bring something different and key responsibilities of the role will include:

  • Investigating and identifying Conversion Rate Optimisation (CRO) strategies to enhance the customer experience
  • Provide regular insights reporting for wider business engagement, awareness and updates on progress in relation to key customer metrics.
  • Working closely with the UX designers to proactively utilise data to influence the CRO program strategy through generating hypotheses, development opportunities and action plans.
  • Identify areas of improvement to optimise customer experience and ensure the customer journey is consistent and fit for purpose
  • Liaise and collaborate with stakeholders to execute analysis requests including performance and insights from trading activity.

About You:

To be successful in this role, you will be a results driven and outcome focused individual, you will also bring:

  • Experience working with or within digital development/optimisation teams
  • Salesforce Commerce Cloud knowledge will be desirable 
  • Understanding or experience with UX / CX design
  • Strong understanding of digital technologies as well as mobile consumer usage and shopping behaviours.
  • Excellent communications, relationship building, negotiation and influencing skills
  • Strong Omni retail / e-Commerce experience
  • Experience with Google Analytics, Datastudio and Google Tag Manager

Rewards and Benefits:

We believe in supporting and inspiring our team to live their passions and place a great deal of importance in ensuring our team members have great work-life balance, career and development opportunities along with

  • Significant discounts across all our brands
  • A vibrant, team orientated culture where we embrace and encourage new ideas
  • “Perks Program” corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment

Super Retail Group is proud to be an equal opportunity employer where we; support, promote and celebrate diversity.

The retail landscape is changing and with this change brings an opportunity apply now!


  • Published on 06 Apr 2021, 5:20 AM