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Process Improvement Manager (Digital Workplace)

  • LocationStrathpine Supp
  • Work TypeFull Time - Permanent
  • Positions1 Position
  • Published At:3 months ago


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  • Job no: EFA4T

Super Retail Group is one of Australasia’s largest leading retailers, with iconic brands including Supercheap Auto, Rebel, BCF and Macpac. The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity.

About the opportunity

We are looking for someone to join our team as soon as possible in this permanent opportunity as a Process Improvement Specialist. As part of the Business Improvement team the role will see you Identify, evaluate, deliver, and embed process improvement at Super Retail Group (SRG). The role will focus on SRG’s “Digital Workplace” initiatives, which deliver tools, platforms and environments to improve the way SRG team members work but may involve working with other capabilities in the business at times.

Your responsibilities will include:

  • Liaise with and manage the expectations of senior stakeholders to assess opportunities and design improvement initiatives,
  • Analyse business processes and current state operating models across the group using recognised process improvement methodologies to identify opportunities to drive business efficiency
  • Lead process and operating model redesign in conjunction with a broad base of stakeholders
  • Prioritise and create roadmaps, based on value, cost and change complexity
  • Analyse data sets to validate/disprove hypotheses, support process analysis and compose value estimates
  • Working collaboratively with senior stakeholders and SMEs to deliver process improvements
  • Lead and facilitate workshops of group and brand workshops

To be successful in this position:

  • You will have 5+ years’ experience in a process improvement or business improvement role
  • Experience with process lean and re-engineering methodologies such as Lean Six Sigma
  • Excellent verbal and written communication skills, and experience at tailoring communications to audiences at different levels of the organisation
  • Experience with operating model design
  • Capable with data analysis to support
  • Strong time management skills
  • An understanding of business systems, and implementation of technology solutions
  • Previous experience at the Big 4 will be held in high regard
  • Retail industry experience, and experience working with Digital Workplace transformational initiatives would be viewed favourably, but is not essential

The Rewards

Your efforts will be rewarded with a competitive base salary and benefits as well as: 

  • Promoting work life balance through flexible work practices
  • Commitment to your professional development
  • Generous Team Member Discounts across all Super Retail Group brands

Follow the link below to apply

As an Equal Opportunity Employer, Super Retail Group strives to create an inclusive environment for all employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about flexible working arrangements.

Super Retail Group has been awarded an Aon Best Employer Award for Australia, 2019.


  • Published on 18 Jan 2021, 11:04 PM