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Labour Deployment Specialist

LocationNorth Sydney, NSW 2060
Work TypeFull time
Positions1 Position
Job no: HG4NH
Category: Operations

Labour Deployment Specialist

  • Permanent opportunity - North Sydney location
  • Rotating lifestyle roster working both day and night shift!
  • Leverage your Labour, Asset or Maintenance Scheduling background and support our haulage services

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

About the Role

The Labour Deployment Specialist has key accountability to ensure that labour requirements are available to support effective delivery of service for customers as per the agreed plan and contract. In this role you will act on the current labour resources, whilst simultaneously adjusting and extending the planning horizon, you will support the design and development of system or process changes to drive innovation and celebrate team success, thriving for a high performing positive team culture. This position will be working on a leave relief roster, you will receive your roster 9 days prior to next 28-day roster cycle.

Primary responsibilities include (but are not limited to):

  • Effective & efficient deployment of labour resources to meet the customer service plan
  • Identifying opportunities to minimise cost & improve utilisation in service delivery
  • Extensive knowledge of EAs and Flex labour contracts 
  • As a specialist, you will provide expertise for other Service Delivery team members as required on decisions impacting labour made in the live environment
  • Ensure compliance to Crew templates across various customer services
  • Responsible for implementing a crew program, updating working roster with ancillary tasks, and dealing with variations to the daily roster
  •  Responsible for planning and allocating vehicles and accommodation in a manner which minimises waste 
  • Responsible for consulting with stakeholders to ensure the allocation of crew and tasks meet operational requirements
  • updating data into the rostering system to ensure working roster is aligned to leave and training requirements
  • Adhere to processes that ensure the timely and consistent flow of information that exceeds customer expectations. 
  • Assist in developing innovative planning solutions
  • Support initiatives that improve the utilisation of Pacific Nationals labour and assets. 

About You

To be successful in this role, you will have:

  • Extensive knowledge and experience in Service Delivery roles 
  • Experience in the application of industrial instruments including knowledge of & ability to interpret & apply Enterprise Agreements
  • Extensive understanding of local geographic conditions, e.g., customers, network, load points
  • Relevant tertiary or vocational qualifications or similar desirable
  • Relevant demonstrated experience in service delivery environment, and customer focused operations
  • Demonstrated experience in complex rail operations or other relevant heavy industry
  • Experience in short term labour and or asset planning and rostering
  • Exposure to safety and or customer management systems
  • Good knowledge of risk management, safety systems and legislative requirements for rail haulage
  • Demonstrated stakeholder engagement and communication skills to negotiate, influence and resolve conflict within a dynamic and complex environment
  • Ability to work autonomously under broad direction and direct own work to meet tight deadlines and manage competing priorities
  • Strong analytical and problem-solving skills, intermediate Microsoft Office package and computer literacy skills

The benefits

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work. When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

  • Opportunities for growth and career development 
  • Access to mentoring programs 
  • Paid parental leave up to 14 weeks, with superannuation - after only 6 months service 
  • Parental benefits for birth, surrogacy, adoption, foster care, and kinship care 
  • A focus on your mental health and wellbeing through our PeerConnect program 
  • Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you 
  • Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing 
  • Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner 
  • Novated leasing and discounts on selected health insurance funds, travel,retail brands, vehicles and more. 

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies. 

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

Closing date

Applications close 29th May 2024.

Next steps

Are you ready to be part of our future?

To apply, please click on the 'Apply' button and follow the prompts.

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers           

Acknowledgement of Country

We acknowledge the Traditional Custodians of​ the land on which we work, live and rail.​ We pay respect to Elders past, present and future and to the​ continuation of cultural, spiritual and educational practices​ of all Aboriginal and Torres Strait Islander peoples.