Digital Support Technician (Level 2 Support)

Provide Level 2 digital support across regional VIC, delivering advanced technical troubleshooting, system administration, and customer-focused solutions both remotely and onsite

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve.

Overview of our role

As a Level 2 Digital Support Technician based in Benalla VIC, you’ll provide advanced technical support across hardware, software, networks, and collaboration tools.

You’ll resolve complex issues, perform system maintenance, and work closely with other support teams.

Support is delivered both remotely (phone, chat, video) and onsite at regional offices, requiring regular travel between locations such as Wangaratta. A company vehicle is provided, and you’ll manage your schedule across the week. Full driver’s licence required.

Manage and plan your own time accordingly, from site to site across the 5 days.

A little about you

• Technical Support & Troubleshooting – Including request fulfillment and remote assistance for technical issues and user education.
• Customer Support & Communication – Strong customer service skills and experience in virtual and on-site support.
• Enterprise Systems & Tools – Proficiency with ServiceNow, Active Directory, Entra, Intune, SCCM, and related administration tools.
• Knowledge Management & Documentation – Maintaining accurate technical documentation and knowledge bases.
• Escalation & Advanced Support – Handling complex issues, escalation management, and intermediate-to-advanced enterprise support.
• Collaboration & Project Involvement – Working with AV technology and contributing as a technical resource in projects.
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Qualifications / certifications & Skills

• Advanced Microsoft Ecosystem Expertise – Windows OS, Office 365, Teams, SharePoint, and related productivity apps.
• Enterprise Administration & Management – Active Directory, Entra, Intune, and device lifecycle management.
• Networking & Hardware Fundamentals – Troubleshooting hardware failures, network concepts, and protocols.
• IT Service Management & Frameworks – ServiceNow ITSM (or equivalent) and ITIL v4 Foundation knowledge.
• Collaboration & AV Technologies – Experience with Crestron, Poly, Microsoft Teams Rooms, and field-based applications.
• Cybersecurity & Compliance Awareness – IT terminology, security principles, and regulatory standards (e.g., FIRB, SOCI). 

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.