Who we are
Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.
We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 4000 team members, consistently strive to make a difference in the communities we serve.
Overview of our role
The General Manager - Customer and Commercial, is responsible for delivering positive customer and commercial outcomes that drive long term value for the Jemena Gas Network (JGN) including:
- Ensuring every interaction between Jemena and its customers delivers value (for the customer and JGN), promotes trust and enhances the customer experience.
- Using data and technology to secure outcomes which enhance financial performance and customer outcomes.
- Ensuring the appropriate commercial agreements are in place to protect Jemena’s interests and ensure, services, service levels, rights and obligations are clearly defined, documented, understood and achieved.
- Delivering services to customers, including meter reading, billing, customer escalations, customer connections, abolishments etc. Managing the performance of third parties who perform services on behalf of JGN, ensuring services and service expectations are appropriately defined and are delivered in line with contractual and regulatory requirements.
- Ensuring all assets hold appropriate land tenure and access rights and managing engagement with landholders and other third parties seeking access to Jemena easements or assets.
- Providing leadership, commercial oversight, planning and direction to the Customer and Commercial team and building a culture of accountability, innovation and continuous improvement.
- Seeking opportunities, and implementing optimisation and transformation initiatives to improve customer experience and engagement and / or delivering enhanced commercial outcomes.
- Proactive engagement with customers and key stakeholders to contribute to the development and delivery of the JGN Customer Strategy.
A little about you
- Large corporate experience at a GM level with business P&L accountability.
- Experience in the energy industry.
- Commercial experience operating in a competitive environment.
- Contractor engagement and performance management.
- Proven customer experience leadership.
- Experience operating within a regulated environment.
Qualifications / certifications & Skills
- Tertiary qualified – Business, Marketing, Engineering or other suitable qualification.
- Post graduate qualification in Business desirable.
- Knowledge of gas market operation and regulatory environment.
- Knowledgeable in the use of systems and tools to analyse customer data, derive insights and unlock value.
Why you should come and work for us
Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.
We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.