Customer Consultant

The Opportunity

As a key part of the retail trade store team, you will support with activities in the store from customer service through to general upkeep of the retail environment. The Customer Consultant is at the forefront of our customer centric mentality.

This is a permanent, full-time opportunity and will be based onsite at Blackwoods Wollongong in Unanderra.

Some of the tasks:

• Face to face customer service including finalising customer orders
• Answer customer queries including providing quotes and updates to orders
• General upkeep of the retail trade store
• Support with stocktaking activities as part of inventory management
• Complete relevant administrative activities as required

Some of the skills:

• Previous experience in a customer centric environment
• Clear written and verbal communication skills
• Proactive mindset to anticipate future requirements
• Forklift license (desirable but not essential)

What’s in it for you:

• Opportunities for growth and development
• Supportive team network at the branch
• Discounts at Wesfarmers retailers (Bunnings, Kmart, Officeworks, Target)
• Access to short and long term incentives

Our Story

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. 

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. 

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.