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Process Analyst

  • LocationNorth Sydney, NSW 2060
  • Work TypeFull time
  • Positions1 Position
  • Applications Close AtCloses in a month
    Published on 12 May 2022
  • Job no: KY4JC
  • Category: Digital & IT Enablement, IT - Planning & Optimisation
  • Exciting time to join a top 100 ASX listed business with big goals
  • Hybrid working arrangement, mix of working from home and the office
  • Access to a great selection of benefits

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

Reporting to the GM of IT Planning, the Process Analyst position will ensure IT delivers measurable process improvements and new process capability initiatives across the IT Operating Model.

Responsible for facilitating operational model efficiencies and costs efficiencies related to process improvement and continuous improvement initiatives with industry best practices like eTOM, ITIL, TOGAF. 


  • Facilitate requirements of multiple stakeholders to deliver effective processes and change of IT processes. 
  • Identifying the current and future business and operating processes within IT. 
  • Support process development; creating, documenting, analysing, and validating requirements for effective delivery.
  • Engage closely with IT stakeholders to identify gaps in BAU or adhoc activity management.
  • Propose SOPs / Playbooks to streamline such activities with easy replication.
  • Review processes with a lens to simplify and remove ambiguity.
  • Recommend processes which are sustainable, are easy to execute and simple to understand and follow.
  • Present challenges and remediation / mitigation plans to the leadership team for all new / upgraded processes.
  • Use communication skills to influence a wide range of internal stakeholders to ensure processes are adopted as required.
  • Support and conduct training and coaching of staff across the business on IT processes.
  • Identify and work with key stakeholders to improve the process maturity of IT owned processes.
  • Ensure IT process improvement has measurable success criteria and this criteria is tracked and reported.

Knowledge and experience

  • 2 years in a process improvement role or equivalent.
  • Experience working in the Telco industry would be desirable but not essential.
  • Experience in process mapping and documentation.
  • Demonstrated history of seeing the big picture, driving change and managing results while executing against multiple competing priorities simultaneously.
  • Willingness to ask questions, challenge the process and seek out answers. Desire to improve processes.
  • Detail oriented, highly organized, self-motivated, proactive, independent, good communication skills, strong analytical, project management and change management skills, with ability to manage stakeholders, and able to plan and execute.
  • Knowledge of Lean Management (or similar) principles and related tools.
  • Good working knowledge of MS Office (especially Excel, PowerPoint, Visio).
  • Ability to document and analyse complex process flows and identify improvements.
  • Demonstrated collaborative and pragmatic delivery skills.

Benefits and perks

  • Flexible hybrid way of working (work from home and office)
  • ‘Stay Connected Mobile’ – Access to a free mobile plan
  • ‘Stay Connected NBN’ – Access to a free NBN 100 plan
  • ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Our TPG Telecom Spirit

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

If you think the power of people and collaboration can make a meaningful difference in the world, then APPLY NOW to help us build a better future.

Bolder and better together!

At TPG Telecom we take all reasonably practicable steps to protect the health and safety of our people. The successful candidate is required to be fully vaccinated against COVID-19, due to the increased risk of infection and nature of the work. Please let our team know if there is anything you need to discuss about your individual circumstances.

#LI-JG1 #LI-Hybrid


  • Closes in a month - 30 Jun 2022
  • Published on 12 May 2022, 8:37 AM