Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.
The Account Manager - SME position is responsible for proactive management and growth of an assigned customer portfolio through outstanding phone based customer service, relationship and sales excellence. The Account Manager - SME is a trusted advisor to new and existing customers and will work towards achieving assigned sales targets.
Maintain and grow revenue of the assigned customer portfolio by proactive and ongoing account and relationship management
Conduct outbound calls to existing and new customers in an efficient and accurate manner
Work closely with customers to determine their existing and future growth requirements to propose suitable products and solutions that maintain and increase revenue for the Company
Identify new business opportunities by applying retention, upselling and cross-selling strategies
Maintain and update all SFDC customer records in accordance to the internal processes
Proactively manage sales leads and opportunities to drive sales and meet assigned targets
Proactively understand customers’ objectives, buying criteria and decision-making processes
Continually provide customers with the correct SLA information regarding escalation and keep them updated with the progress accordingly
Knowledge and experience
Previous experience in a contact centre or handling large call volumes is desirable
Strong interpersonal skills to build long-term relationships with existing customers
Excellent attention to detail to ensure accurate data entry
Posses technical knowledge of industry products and services
A persuasive yet clear telephone manner is a must
Excellent organisational and time management skills
Excellent verbal and written communication skills
Show initiative in understanding the Company’s products and value propositions and keep informed on Industry trends
Previous experience working within the B2B or B2C space in a sales or customer service capacity is essential
Experience within telecommunication industry is desirable
Benefits and perks
Flexible hybrid way of working (from home and office)
‘Stay Connected Mobile’ – Access to a free mobile plan
‘Stay Connected NBN’ – Access to a free NBN 100 plan
‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
Access to LinkedIn Learning and Vodafone Learning platforms
Access to Corporate Partner Discounts
We are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits, including generous leave policies, leadership development programs and opportunities to grow your career. You’ll be faced with loads of variety where no two days are ever the same in a collaborative workspace that helps drive innovation.
Interested? We are excited to hear from you!
At TPG Telecom we take all reasonably practicable steps to protect the health and safety of our people. The successful candidate is required to be fully vaccinated against COVID-19, due to the increased risk of infection and nature of the work. Please let our team know if there is anything you need to discuss about your individual circumstances.