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Residential Service Manager

  • LocationMount Isa, QLD 4825
  • Work TypeFull time
  • Positions1 Position
  • Published At:2 months ago
  • Child Protection Worker
  • Manager
  • Service Delivery
  • Youth Mental Health
  • service manager
  • People Leader
  • Job no: ETK8Q

About us:

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride. 


On offer: 

  • Based in Mount Isa (Townview)
  • Full-time & Permanent
  • Excellent Base salary plus super
  • Plus Salary Packaging options (up to $15,899 tax free!!)
  • Plus meals and entertainment allowance of up to $2,650!!
  • Leave loading at 17.5%
  • One paid wellbeing leave day per year
  • Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
  • Parental Leave
  • Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
  • Excellent training & career development
  • Plus remote area benefits!!


Role overview:

  • This is an exciting opportunity for a passionate and experienced manager to lead Stride's adolescent residential service in Mount Isa.
  • Provide leadership, practice development and mentoring sessions to a team of Adolescent Residential Support Workers.
  • Day to day delivery of excellence in quality care provision, ensuring all governance, compliance and risk targets are implemented and met
  • Supporting innovation and quality improvement to ensure evidence-based outcomes for young people accessing the service.
  • Operational management of the team including disciplinary measures and grievance, recruitment and selection, personal career development, statutory and mandatory training, and delegating as appropriate
  • Provide high-level service input and advice to Stride staff and other stakeholders, ensuring high standards of client care at all times
  • Monitor and review the systems and processes used in Client Services. The collected information is used to analyse service delivery outcomes and to enhance the effectiveness of support for persons with a mental illness.
  • Effective stakeholder management is integral to the role
  • This role involves an on call component. May also include weekend and shift work when required.



  • Ideally Tertiary level education in a human services discipline (i.e. Social Work, Psychology etc.) Will also consider applicants with a completed relevant Diploma/Cert IV
  • Ideally a minimum of 1-2 years experience leading and managing a team
  • Experience in working within a residential recovery and resilience based model
  • Experience and skills in working with young people experiencing mental illness
  • Demonstrated capacity to relate to clients and other stakeholders with dignity and respect
  • Ability to think and act calmly and deal sensitively with distressed people
  • Commitment to professional development and willingness to participate in training as required
  • Ability to develop, maintain, consult and engage with relevant stakeholders  
  • Excellent cultural awareness and knowledge, including the ability to work effectively with Aboriginal and Torres Strait Islander people
  • Proficiency in use of computer and Microsoft office
  • Must be eligible to apply/currently hold an LCS2 check
  • Must be eligible to apply/currently hold a Blue Card
  • Must hold/be willing to apply for NDIS worker screening clearance 
  • Current drivers license


Vaccination against COVID-19 may be a requirement for some positions (in accordance with Public Health Orders, Work Health and Safety and duty of care obligations for staff and participants/students). As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with all government orders and directives.  

Stride is an inclusive workplace and we encourage applications from diverse backgrounds. This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.


Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date for applications on 22 July 2022.

For any queries email recruitment@stride.com.au

  • Published on 23 Jun 2022, 12:12 AM