Specialist Business Systems

🌍 Work with world-renowned products and services.

🕒 Permanent role with flexible hours.

💰 Competitive salary of $132,500 base, plus Super!

About Us:

Welcome to The Perth Mint, where golden career opportunities await. 

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. 

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians. 

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact recruitment@perthmint.com.

The Opportunity:

We’re looking for a Specialist Business Systems to join our team on a permanent, full-time basis, working from our East Perth office. This is an immediate start for someone who enjoys being close to the business, making systems work better for people, and taking real ownership of service delivery.

In this role, you’ll sit within our Business Technology team and play a critical part in supporting and optimising our portfolio of SaaS business applications. You’ll be the go-to escalation point for complex issues, working closely with end users, business owners, and third-party vendors to keep systems running smoothly and continuously improving.

This is a hands-on role that blends technical problem solving with relationship building. From incident resolution and service requests to system optimisation and knowledge sharing, you’ll have genuine influence over how our business systems perform and evolve.

About You:

You’re a calm, capable problem solver who enjoys digging into systems, understanding how people use them, and finding practical solutions that make work easier. You take pride in delivering reliable service, communicating clearly, and following through - even when issues are complex or time critical.

You’re comfortable operating at a Level 2 support capacity, confidently diagnosing functional issues, managing incidents, and working within structured service management processes. You enjoy collaborating with Level 1 support, mentoring where needed, and contributing to a strong, shared knowledge base.

Ideally, you bring experience supporting multiple SaaS applications in an enterprise environment and are familiar with ITIL aligned practices, incident and problem management, and change control. You’re confident engaging directly with vendors, translating business needs into technical outcomes, and helping stakeholders get the best value from their systems.

If you enjoy working in a service driven environment, value continuous improvement, and want a role where your expertise genuinely matters to the business - we’d love to hear from you.

Our Benefits:

• Competitive salaries and employee discounts
• Flexible work options available
• Opportunity to work for an endorsed WORK180 employer
• Training and development opportunities
• Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride
• Charity and volunteer initiatives
• Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces
• Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right, no matter your background or personal circumstances – please submit your application.

Applications close on 5 February 2026. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.