Lead CRM Stream

ABOUT US 

Welcome to The Perth Mint, where golden career opportunities await. 

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. 

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians. 

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact recruitment@perthmint.com.

ABOUT YOU

Your role as a LEAD CRM STREAM : 

• Responsible for successfully managing the delivery of the CRM solution within the CX Transformation Program.
• Lead the phased rollout of the CRM solution, with each phase encompassing planning, requirements gathering, design, development, documentation, testing, deployment, and transition to support.
• Monitor resource availability, prioritisation and allocation, both internal and third party, to maintain the milestone deliverables of the new CRM solution.
• Organise project delivery by managing scope, schedule, resources, monitoring progress and addressing issues that arise.
• Ensure CRM solution complies with data governance, privacy, and security standards throughout delivery.
• Lead the relevant internal management meetings and stand ups in connection with the relevant business capability.
• Encourage open communication and collaboration within the team and with stakeholders.
• Facilitate retrospectives and implement actionable improvements.
• Promote metrics and feedback loops to enhance team efficiency and product quality.
• Conduct risk-based reviews to inform decisions where competing priorities result in baseline deviations.
• Monitor and report on team performance, delivery progress and risks to the CX Transformation Projects Manager and participate in status and review meetings.
• Adopt and promote the use of Agile principles and practices.
• Completion of further ad hoc tasks, as directed, to ensure the successful delivery of the projects. 

We are seeking a candidate who has the following:

• Bachelor’s degree in information technology, business, technology, or other related discipline.
• Project management qualifications or relevant Project experience.
• Demonstrated experience in a similar role.
• Demonstrated experience implementing technology solution.
• Previous experience in delivering CRM solution.
• Experience delivering large transformation projects within the agreed project constraints.

Our benefits:

• Flexible work including purchased leave and leave at half pay
• Training and development opportunities
• Competitive salaries and employee discounts
• Charity and volunteer initiatives
• Health and wellness programs, including an Employee Assistance Program
• Salary sacrifice – superannuation contributions.

So go on, make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint, apply today. Part-time and flexible arrangements will be considered on an individual basis. 

Applications close on 13 April 2026. The Perth Mint reserves the right to close applications prior to this date.

 Candidates must have the right to work in Australia and pass our national security check.