Service Desk Engineer

We are oOh!media (pronounced “oh!” media).

oOh!media is the #1 Out of Home company in Australia and New Zealand.

We exist to make public spaces better and brands unmissable, proudly leading the market with innovation, creativity, data and results. Our network plays an important role in the communities they are located, creating engaging environments that inform, entertain and inspire, while connecting brands with audiences at scale.

We are oOh!media, and we are unmissable.

About the role:

We’re on the lookout for an experienced Service Desk Engineer for our team in South Melbourne.

What you'll do:

• Providing first class IT support across the entire oOh! Media network (900 users located throughout Australia and New Zealand)
• Supporting and maintaining all technology infrastructure including hardware break-fix requests, laptops (Windows/MAC), Office365 & Active Directory Administration, Microsoft Office suite (Outlook / Teams / SharePoint/Word etc), Zoom, Mimecast, Adobe Suite
• Managing tickets within ServiceNow and contributing to the team knowledgebase articles
• Ensuring ITSM processes and governance policies are followed
• Managing and enriching 3rd party relationships with vendors, suppliers, and support contractors
• Working between our South Melbourne office and Noble Park Warehouse closely with our Revenue and Growth and Network Operations Teams respectively.
• Supporting the implementation of new technology, and contributing to internal projects
• Reporting into the Service Delivery Manager based in Sydney as part of our Technology Operations Team 

The Experience:

• 3+ years of experience providing Level 1 & 2 technical service desk support
• Strong problem-solving mindset to effectively resolve user issues
• Ability to contribute innovative technology solutions to the Tech Team and broader business
• Passion for delivering exceptional customer experiences
• Excellent communication skills to provide an unmissable level of service to oOh!
• Team player who collaborates to deliver projects on time and on budget
• Naturally curious with a love for learning and growth

If you’re curious, ready for a unique challenge, and want to make a real impact, we want to hear from you! 

At oOh!, we celebrate diversity and strive for an inclusive environment. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and refugees. 

Applicants must be Australian citizens or hold permanent residency. Successful completion of reference checks, and a valid driver’s licence check are required for this role.