Customer Experience Training Officer

At Nissan Financial Services (NFS), our purpose is simple - to create a legendary customer experience. Every interaction counts, and every team member plays a role in driving a customer first mindset across Nissan Financial Services and our Alliance brands.

With that in mind we’re looking for a Customer Experience Training Officer who will play a pivotal role in shaping the onboarding and ongoing development of our Customer Experience team. You’ll empower new starters to hit the ground running and ensure existing team members continue to deliver exceptional service that exceeds expectations.

What You’ll Do

• Facilitate onboarding and induction training for new team members within the Customer Experience team.
• Deliver ongoing upskilling programs and coaching sessions to support performance and development.
• Create engaging training materials, guides, and process updates that align with evolving systems and customer needs.
• Collaborate with Team Leaders and Managers to identify learning gaps and tailor development initiatives.
• Support NFSA’s customer experience KPIs through real-time coaching, feedback, and continuous improvement.

What You’ll Bring

• Experience in a Customer Service or Call Centre environment (12+ months preferred).
• A background in coaching or training within a customer service context
• Strong communication, organisation, and time management skills.
• A positive “can-do” mindset with the ability to adapt and motivate others.
• A genuine desire for creating an environment where team members feel supported, capable, and ready to deliver.

Why Nissan Financial Services?

At Nissan Financial Services, we believe in Defying Ordinary - in our products, our culture, and our people. You’ll join a collaborative, inclusive workplace where integrity, adaptability, and customer focus are at the heart of everything we do.

Enjoy benefits including:

• Hybrid work options and flexible start times
• Discounts on vehicle leasing and finance products
• Learning and development programs to grow your career
• A supportive, people-first culture where your contribution makes a real difference

 Ready to drive what’s next?

Apply today and help shape the future of customer experience at Nissan Financial Services.