IT Support Team Lead

With offices in Australia, Canada, USA, Southern Africa, Ghana, Philippines, Argentina and Peru, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and learning from renowned subject matter experts, we can offer you a diverse career that could take you anywhere in the world.

Lycopodium is currently recruiting for an IT Support Team Lead to join our growing IT team in Mississauga, Ontario. 

The IT Support Officer – Team Lead is responsible for delivering high-quality and second-level IT Support while providing leadership and mentoring to the Helpdesk Team in the America region. This role combines hands-on-technical troubleshooting with team development, ensuring all support interaction are handled professionally, efficient, and focus on customer service.

The tasks you'll perform

• Act as a primary technical contact for IT support and process across Lycopodium offices and project sites in America region delivery exceptional customer service.
• Collaborate with internal IT teams to resolve technical issues, support onboarding and off boarding of staff, continuously improve IT service delivery.
• Provide leadership, mentoring, and technical guidance to IT support staff, including Business Systems and CAD IT Support teams.

The expertise you'll bring

• Minimum 3+ years of hands-on IT support experience, with at least 1 year in a senior or lead capacity
• Proven ability to lead and coordinate support teams, manage day-to-day IT operations, and oversee ticket queues
• Windows 10 / 11 troubleshooting in enterprise environments
• Active Directory & Microsoft 365 administration including escalation-level tasks
• Core networking concepts (LAN, WAN, VPN, Wi-Fi), with ability to assist with escalated issues
• End-user support for executive and high-priority stakeholders, both onsite and remote
• Advanced use of ticketing systems including reporting, SLA monitoring, and triage
• IT asset lifecycle management, including procurement recommendations and asset tracking systems
• Certificate IV or Diploma in Information Technology or equivalent qualifications

The benefits we'll provide

Lycopodium has a strong company culture focused on career progression and technical skill development. You can expect to be involved in a wide range of large projects whilst working amongst a team of highly skilled professionals.

We recognise that everyone is different and needs may change over the course of your career. That’s why we:

• Invest in our people for the long-term, building a diverse and rewarding career, mentored by the best in the industry.
• Allow our people to balance work with other commitments, like family or study, offering flexible work arrangements.
• Provide employees with a variety of additional benefits such as coverage for professional memberships, RRSP matching, healthcare spending account, discount and rewards programs, and much more.   

Lycopodium is an equal opportunity employer committed to fostering diversity and maintaining a discrimination free workplace, guided by our core values of Respect, Integrity and Diligence. 

We are committed to providing the best possible experience for every candidate by responding to every application. We do not use AI to screen, assess, or select candidates and to ensure fairness; every application is personally reviewed by a member of our team.  If you require accommodation at any stage, please contact our Recruitment Team and we will work with you to provide the support you need. 

Please submit your CV by clicking the 'Apply' button.