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Field Service Technician

  • Wollongong, NSW 2500 Full Time - Permanent
  • Plant Mechanic
  • Service Technician
  • Field Service Technician

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  • Job no: 2824

The Opportunity

An exciting opportunity has arisen for a Field Service Technician to join the Service Department at our Wollongong branch. Reporting to the Service Supervisor, the purpose of the role is to carry out maintenance and repairs on mobile equipment and ensure excellent customer service predominately throughout the NSW highland area. The role plays an integral part in ensuring high levels of safety, quality and efficiency are given to the Komatsu Service Department.

Key Responsibilities include:

The successful person will be able to demonstrate an appropriate level of technical understanding of the design & function of Komatsu equipment. You will be responsible for machine diagnostics and repairs, as well as testing and adjusting of machine operation and monitoring systems utilising relevant literature and testing equipment.

Additionally, work will involve coordinating site-based equipment maintenance projects, in particular, coordinating job packet requirements, following job scope and critical path. The role requires the ability to generate required technical reports such as service reports and TSI & warranty claim processes. As such you will need to be able to use Komatsu operating programs such as Link One and SMAP.

 To be considered for this position you must have:

  • Australian Trade Certificate - Heavy Vehicle Technician could be considered as acceptable based on relevant practical experience
  • A current LR classification driver’s license (minimum requirements)
  • Prior experience working on earthmoving machinery in a field position
  • Automotive Air Conditioning license will be highly regarded
  • Auto Electrical experience and diagnostic skills, and/or Auto Electrical Trade Qualification will be highly regarded
  • Exceptional customer service skills
  • A demonstrated commitment to safety with the ability to work in remote areas and unsupervised
  • Excellent written and verbal communication skills and good understanding of computer systems and Microsoft Office
  • Original Equipment Manufacturer (OEM) experience, particularly with Komatsu equipment, and field service exposure will also be highly regarded 
  • Residing in the NSW Southern Highland area.

The Benefits

At Komatsu we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

  • Career Development and Education Support Programs for further studies
  • Dedicated training in Business Skills, Leadership, Sales & Customer Service and OH&S
  • Company-funded Income Protection Insurance

If you would like to pursue this career opportunity, please apply TODAY! 


  • Published on 17 May 2019, 5:31 AM