An exciting opportunity has arisen for a Customer Support Representative (CSR) / Parts Interpreter to join our Bunbury Branch. Reporting to the Branch Manager, the purpose of this position is to interpret, process and expedite parts for both internal and external customers for all product lines marketed by Komatsu Australia. This position will assist with all queries regarding remanufactures components, parts sales, orders and deliveries; ensuring the department meets the operational standards set by Komatsu and our Customer Support Charter.
At Komatsu we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:
Career Development and Education Support Programs for further studies
Dedicated training in Business Skills, Leadership, Sales & Customer Service and OH&S
Company-funded Income Protection Insurance
Responsibilities for this position include but are not limited to the following;
Delivery of high quality parts in a timely and professional manner through analysing the parts reporting process, and providing updates & recommendations.
Provide customers with accurate estimates of time & cost utilising the Komatsu inventory and parts pricing systems.
Promote the company and its products positively, promoting and following quality assurance processes, identifying and reporting any problems and suggesting remedies.
Maximise sales through proactively engaging with customers and providing solutions.
Provide exceptional customer service resulting in a positive customer experience.
To be considered for this position you must have
Sound working knowledge of earth moving equipment is desirable coupled with a strong mechanical aptitude.
Strong parts interpreting experience within the earthmoving / heavy equipment industry would be preferred.
Comprehensive understanding of parts sales and orders gained in a relative industry is essential.
Understanding of Major Component planning and replacement strategies would be desirable.
Proven experience in inventory control / stores / logistics / warehouse systems advantageous.
Ability to demonstrate exceptional customer service skills and build strong working relationships.
Intermediate computer skills with Microsoft Suite; Microsoft AX and strong administration experience will be highly regarded.
An ability to work in a fast-paced, pressurised environment.