Account Coordinator - Industrial

About the opportunity

We invite applications from experienced, customer centric Account Coordinators to join our award-winning industrial sales team in the B2B arm of Detpak, part of the global Detmold Group – global innovator of sustainable paper and board packaging solutions.

Based in Brompton, SA and reporting to the Account Executive, you’ll work collaboratively with Sales Support and Business Managers to form a highly responsive team that delivers a “best in class” service to all Detpak Industrial Australasia customers.  

We have a “one team” approach and support each other in achieving exceptional results; we are invested in being successful, we care about what we do.

You’ll manage all administrative tasks for your accounts including processing orders, logistics, forecasting, preparation of reports and presentations and be the first point of contact for any enquiries.

Keys to your success will be your ability to get to know your customers and understand their needs and confidently partner with the Business Managers to ensure we deliver the right solutions to delight them. 

In terms of specific responsibilities, you will:

• Manage all aspects of your customer portfolio and coordinate services to your key accounts. 
• Provide support and back up for service delivery across Detpak Industrial Australasia. 
• Coordinate internal and external delivery of goods to all customers, accurately and on time.
• Provide demand forecasts on behalf your customers.
• Provide exceptional customer service to new and existing accounts and develop significant relationships with key customers. 
• Manage the process across the product development lifecycle, from concept to invoice.
• Perform a range of administrative tasks associated with coordinating account activities.

About you  

What you’ll need:

• Experience in a similar role, ideally in an industrial environment (FMCG or manufacturing.)
• Exposure to engaging and partnering with industrial customers.
• Highly developed interpersonal skills with the ability to build strong internal and external relationships. 
• High levels of energy, enthusiasm, and self -motivation.
• The ability to prioritise and meet demanding deadlines.
• A proactive, solutions focused approach to exceeding customer expectations.
• Tech savvy with the ability learn new systems quickly.
• Accurate data management skills.

While not essential, experience in the Packaging or Industrial B2B markets and a tertiary qualification in business, sales or marketing will be highly regarded.

What we’ll offer you: 

• A commitment to your ongoing professional development through training.
• A commitment to corporate social responsibility – we support local communities and charities and are committed to sustainable and ethical sourcing.
• A health and wellbeing program so you feel supported to be at your best.
• Access to an active social club.

If you are looking to work in a global business and be a part of a team recognised for success and growth, we’d love to hear from you. 

Please note, applicants must have Australian work rights.

Please address your application to Donna Dittmar.

While applications must be made online, confidential questions are welcome by calling Donna Dittmar, Talent Acquisition Lead on 0402 180 625.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

About us

The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. 

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.

Employee safety is our priority, and we want our people to be 100% SAFE and WELL.