Customer Service Specialist

About the opportunity:

Based in Adelaide, SA and reporting to the Customer Service Manager, you'll efficiently process emails, calls, and web orders centrally, ensuring accuracy and high-quality customer service for both internal and external customers. 

In terms of specific responsibilities, you will:

• Manage and execute centralised processing for orders received via calls, fax, and email.
• Ensure timely follow-up with sales teams and customers, including head office.
• Proactively address customer concerns and requests.
• Arrange product dispatch to existing or new customers
• Collect, analyse, and report on competitor activity, market trends and sales data

About you: 

To be successful in the role, you will need:

• Excellent stakeholder management skills
• Data entry and data management skills 
• The ability to build rapport via various communication mediums
• Strong personal accountability and ability to thrive in a team-focused environment.
• Keen attention to detail
• A sales mindset

What we’ll offer you:

• A commitment to your ongoing professional development.
• A commitment to corporate social responsibility – we support local communities and charities and are committed to sustainable and ethical sourcing.
• A comprehensive health and wellbeing program so you feel supported to be at your best.
• Access to an active social club.

Please note, applicants must have Australian work rights. 

Please address your application to Pramod Jaiswal.

While applications must be made online, confidential questions are welcome by calling Pramod Jaiswal, Talent Acquisition Partner on 0426 414 982. 

If you would like to provide a cover letter as part of your application, please include it as part of your resume. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

About Us:

The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. 

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.

Employee safety is our priority, and we want our people to be 100% SAFE and WELL.