Operations Supervisor

ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions. 

Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

The Role:

An exciting and career defining opportunity to be part of our CDC Charter team at St Marys Bus Depot as an Operations Supervisor. CDC welcomes the applications of all who are willing to start or make a change in their career by joining one of the largest providers of public transport in Australia.

This is a unique opportunity to learn from and be part of a highly qualified and experienced team which thrives on performing to achieve positive outcomes.

Key Responsibilities

• Monitor and maintain daily operational functions within the Charter depot including resource allocations, fleet utilisation and ad hoc duties.
• Ensure service delivery meets contractual KPIs.
• Work with the Charter team to deliver a premium service to our customers.
• Allocation of work and fleet to meet daily requirements.
• Respond to accidents, bus availability issues and absenteeism, updating systems as required.
• Investigate accidents/incidents using CCTV and other available information ensuring the completion and processing of accident/incident documentation.
• Monitor staff performance and take appropriate disciplinary action where necessary.
• Report and monitor defect process and work with internal and external service providers to maintain fleet and fleet availability.
• Reporting on KPI’s, OTR and Private School Bus Services as required.
• Follow all safety procedures, report hazards, and maintain fitness for work.
• Perform other duties as required.

About you:

• Ability to think logically, remain calm in a challenging and dynamic environment
• Able to work flexible hours
• Able to triage and problem solve in an ever-changing transport landscape
• Proficiency in computer skills and comfortable to learn new technologies
• Excellent written and verbal communication skills.
• Willing to undergo a pre-employment medical assessment
• HR licence or willing to upgrade
• Driver Authority or willing to obtain
• Must have or willing to obtain a Working with Children Check for Paid Employment purpose.

If this comes across as a tailor made, career defining opportunity for you then please apply.

We appreciate your time taken to apply, please be advised only shortlisted candidates will be contacted.

CDC NSW celebrates diversity and is committed to creating an inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ communities, and people of all backgrounds. Experience in the Australian Defence Force is highly valued.