Company Description
CDC NSW is a prominent private bus operator in New South Wales, providing essential bus transport services to millions of passengers across the region. With operations spanning from metro Sydney to the Hunter Valley and from the Blue Mountains to the Central and North Coast, CDC NSW operates multiple brands and offers reliable route, school, and charter services. As part of ComfortDelGro Corporation Australia (CDC), a leading transport operator in Australia, CDC NSW is committed to connecting people to places and building communities.
Role Description
This is a full-time Customer Experience Representative role based in Seven Hills, NSW, with the flexibility for some work from home. The Customer Experience Representative will be responsible for ensuring customer satisfaction through providing outstanding customer support, maintaining effective communication, and delivering exceptional customer service on a daily basis.
Qualifications
- Customer Satisfaction and Customer Experience skills
- Customer Support and Customer Service skills
- Strong communication skills
- Ability to work in a fast-paced environment
- Problem-solving and conflict resolution abilities
- Experience in a customer-facing role is preferred
- Knowledge of public transportation systems is a plus
CDC NSW is seeking a highly motivated and customer-focused Customer Experience Representative to join our team based in Seven Hills. This role is integral to ensuring a positive experience for our passengers across multiple regions within our network.
About the Role
Reporting to the NSW Customer Experience Manager, you will be responsible for managing and resolving customer feedback across a diverse and high-volume public transport environment. You will act as a key liaison between our customers, depots, and internal stakeholders to ensure timely, empathetic, and effective outcomes.
Key Responsibilities
- Manage customer enquiries, complaints, and feedback across multiple regions
- Investigate and respond to complex and sensitive customer matters
- Liaise with internal teams including depot staff and planning to gather information and resolve issues
- Maintain accurate records and ensure all cases are handled within required timeframes
- Identify trends and contribute to continuous improvement initiatives
About You
- Proven ability to multi-task and manage competing priorities in a fast-paced environment
- Strong customer focus with a genuine commitment to delivering positive outcomes
- Demonstrated empathy and the ability to handle challenging or sensitive feedback professionally
- Excellent written and verbal communication skills
- High attention to detail and strong organisational skills
- Experience in customer service, ideally within transport, logistics, or a high-volume contact environment
Why Join CDC NSW?
- Be part of a growing organisation delivering essential services to the community
- Supportive team environment with opportunities for development
- Make a meaningful impact on the daily experience of public transport customers
If this sounds like you, we’d love to hear from you, apply now!
- Published on 25 Feb 2026, 10:23 PM