Customer Care Team Leader - Trade Store - Port Hedland

YOUR OPPORTUNITY

We’re looking for an experienced Trade Store Team Leader to join our close-knit team in Port Hedland, WA!

In this hands-on leadership role, you’ll coach and mentor the team, ensure smooth store operations, and deliver exceptional customer service.

Our supportive management will provide full training to set you up for success!

What You'll Do: 

• Lead, coach, and mentor the Trade Store team to achieve targets and deliver outstanding service
• Manage store operations including stock control, housekeeping, and showroom presentation
• Drive process improvements and collaborate with stakeholders to enhance efficiency
• Provide exceptional customer service, handling requests, sourcing parts, and managing backorders
• Support weekend coverage with occasional Saturday morning shifts

What You'll Bring:

• Previous customer service experience; trade or industrial supply background an advantage
• Strong leadership and communication skills with prior supervisory experience desirable
• Ability to thrive in a fast-paced environment and deliver results
• Solid computer skills including Windows and a focus on process improvements
• Problem-solving, time management, and stakeholder engagement skills

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.