Customer Care Consultant - Carole Park QLD

Your Opportunity

Join our inbound Export team and provide exceptional sales and product support to domestic and international customers. This office-based role involves managing customer inquiries via phone and email, ensuring a seamless experience every time.

We offer a structured learning and development program to set you up for success and help you grow your career within a Wesfarmers business. If you’re enthusiastic, customer-focused, and ready for a long-term opportunity, we’d love to hear from you!

2x positions available, potential start date 12th January 2026.

What your new role entails:

• Provide an exceptional customer experience, assisting customers via telephone or email with a consistent ‘customer first’ mentality
• Build sustainable relationships with customers, vendors, and other key stakeholders
• Active participation in vendor product training to develop product knowledge and support customer needs
• Manage customer quotes, orders, general enquiries, providing product information, and resolving issues
• Take ownership and actively engage in all customer interactions to foster positive relationships
• Coordinating the transportation of customers' goods throughout the entire logistics process

What you’ll bring with you:

• Proven experience in a customer service environment
• Ability to succeed in a fast-paced sales and service environment, managing competing priorities
• High attention to detail, with demonstrated problem solving and investigation abilities
• Excellent communication skills and a positive attitude are essential
• Intermediate MS Office skills are preferred
• Experience in a similar role / industry will be highly advantageous, but not essential
• A strong desire to learn and grow, with opportunities for continuous development

Why Our Team Enjoys Being Part of Blackwoods: 

• To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: 
• Discount membership card for Kmart, Bunnings, Officeworks & OnePass 
• Successful Refer-A-Friend program – earn up to $2,000 per referral 
• Opportunity to contribute to organizational success through process optimization and workforce efficiency 
• Collaborative and supportive work environment with opportunities for professional growth 
• Free onsite parking! 

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please submit your application today. We will contact suitable candidates as we receive them. 

As part of our recruitment process and commitment to safety, background checks (which may include a police check, pre-employment medical assessment, and/or drug & alcohol testing) may be required. 

Blackwoods promotes diversity and inclusion and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities.