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IT Help Desk Officer

LocationHindmarsh, SA 5007
Work TypeFull time
Positions1 Position
  • Help Desk / Support
  • IT Support
Job no: 1988
Category: Corporate Services
  • Access to our fantastic salary packaging, maximize your take home pay!
  • Full time | Hindmarsh location.
  • Personal and career development opportunity.

What we offer:

  • Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours. *
  • Competitive salary packaging: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
  • Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
  • Invest in yourself: Access paid study leave and up to $6,000 in financial education assistance.
  • Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
  • Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
  • Employee Assistance Program: Get confidential support for you and your family

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

Who are we looking for?

Do you thrive on putting people first, possessing a knack for technology, and a genuine desire to provide assistance and support across all IT matters?

We're on the lookout for an IT Help Desk Officer to join our collaborative team, providing comprehensive IT support to all members of our organisation, ensuring seamless and efficient job performance.

What can you expect to be doing?

  • Deliver IT support to staff, assisting with onboarding / offboarding and tackling a diverse array of tech-related inquiries and tasks.
  • Provide assistance, addressing a wide range of IT-related requests encompassing desktop computers, printers, software, telephony, and network issues.
  • Promptly identify and escalate complex problems requiring specialised expertise.
  • Handle incoming calls and emails from internal staff with efficiency, accurately logging and managing issues.
  • Expedite the resolution of hardware faults and software configuration problems by collaborating with relevant suppliers as necessary.
  • Diligently investigate and resolve IT errors, data inconsistencies, and other queries.
  • Contribute to the maintenance of ICT equipment, asset management, and record-keeping procedures.
  • Support end users and staff in utilising IT systems through comprehensive training initiatives.

What do you need to bring?

  • Demonstrated proficiency in delivering outstanding support within a service desk setting.
  • Exceptional customer service aptitude and strong communication abilities.
  • Proficiency in security administration, Microsoft suite and Hardware / Office equipment set up.
  • Familiarity with Microsoft server and system technologies, alongside backup and disaster recovery methodologies.
  • Ability to collaborate effectively within a team environment, aligning with AnglicareSA's organisational values.
  • Information Technology related qualification (or related experience)

Who is AnglicareSA?

AnglicareSA, South Australia's leading social services provider, empowers over 50,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.

How to Apply:

Please click on 'Apply' and submit your application by the 11th of June 2024.

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information, please contact: Claire Mcnab, Recruitment Business Partner at claire.mcnab@anglicaresa.com.au     

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.



At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.