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Operations Manager, Resident Experience

LocationHindmarsh, SA 5007
Work TypeFull time
Positions1 Position
  • Operations Manager
  • Hospitality Manager
  • Customer Experience
Job no: 1974
Category: Residential Aged Care, Resident Experience
  • Full-time, permanent opportunity
  • Based in Hindmarsh with travel across our 6 homes
  • Design a life filled with comfort, connection, and purpose

What we offer:

  • Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
  • Competitive salary packaging: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
  • Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
  • Invest in yourself: Access paid study leave and up to $6,000 in financial education assistance.
  • Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
  • Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
  • Employee Assistance Program: Get confidential support for you and your family

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

Transform ordinary moments into extraordinary experiences

AnglicareSA is looking for a motivated and influential Operations Manager, Resident Experience to join our team. In this brand new customer-focused role, you'll be the champion of resident well-being. You'll listen to residents and their families, identify areas for improvement, and then develop and implement innovative strategies to elevate the resident experience to new heights.

Our vision: residents in our Aged Care facilities feel like they are home, with every detail of their experience intentionally designed with their comfort, enjoyment, and preferences in mind. We have the senior leadership in place to shape the vision, and we're looking for a passionate customer experience expert to make it a reality.

Here’s how you will make a difference:

  • Be the architect of exceptional customer experience: Define and implement a strategy that ensures every touchpoint in the resident journey exceeds expectations.
  • Lead the way on innovation: Develop and implement cutting-edge programs and services that respond to resident needs and industry trends.
  • Become a champion for resident-centered care: Embed a resident-focused philosophy in everything we do, from housekeeping to hospitality.
  • Drive a culture of continuous improvement: Collect resident and family feedback, analyse data, and use insights to constantly improve our services.
  • Empower and support your team: Provide leadership and mentorship to staff, fostering a positive workplace that inspires high performance.
  • Ensure the highest quality of care: Implement robust quality control systems and ensure all services comply with regulations and best practices.

Your superpowers include:

  • A background in hospitality or a related field, with a strong understanding of customer experience design.
  • Previous experience in a strategic leadership role.
  • Excellent leadership, project management, and change management skills.
  • A passion for listening to residents and families and turning their ideas into reality.
  • The ability to build strong relationships and collaborate effectively with diverse stakeholders.

Who is AnglicareSA?

AnglicareSA, South Australia's leading social services provider, empowers over 50,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.

How to Apply:

Please click on 'Apply' and submit your application by 9.00am on Thursday 23rd May*

*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information, please contact: Renee at renee.molyneux@anglicaresa.com.au     

You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.